Operations And Service Manager

1 week ago

Melbourne, Victoria, Australia Retail Prodigy Group Full time

Our goal is to be Distinctive, Authentic and Connected in everything we do and to create the Ultimate Customer Experience with everyone we meet_

Due to the continuous success and growth of our team, we have an exciting opportunity to join our team in the role of **Operations and Service Manager** for our **Samsung **store in **Highpoint, VIC**.

**Who Are We?**
- Retail Prodigy Group_ are the master retail franchise partner for _NIKE_ Stores across Australia and New Zealand _and the Retail Operations _Partner for Samsung Stores across Australia. With an extensive portfolio of Retail stores across, we are a team of talented and passionate retailers, committed to setting a new benchmark in retail.

**The Role**:
Reporting to the Store Manager, you will be responsible for leading a winning team to achieve sustainable sales growth through consistently delivering the _Ultimate Customer Experience._ You will exhibit and align yourself with RPG's values; CARE, COACH, ENERGY, ACCOUNTABILITY and INNOVATE. Your day will be filled leading from the front, coaching on the run, ensuring operational excellence and creating a winning culture within your store and the RPG community.

**Responsibilities include**:

- Managing stock processes including preparing stock for sale, stocktake, audits, acceptance and transfers
- Operational compliance within back of house
- Inventory management and data accuracy
- Responsible for supporting customer escalations
- Provide technical support and training for new and existing processes, products or service
- Develop a strong business relationship with the outsource Samsung Service team to drive continuous improvement

**To be successful in this role you will have**:

- Experience within a Service, Stock Management or Operations role
- Unrelenting commitment and team alignment in delivering the _Ultimate Customer Experience_
- Experience in _Winning the Day_; through meeting and exceeding Sales and KPI goals
- CARE for our customers, care for your team and care for the business
- The motivation to COACH and inspire your team mates to reach their personal best
- ENERGY and a positive attitude that brings out the best in you and all those around you
- ACCOUNTABILITY for all aspects of the store to ensure operational excellence
- The courage to INNOVATE
- A passion for Samsung and bringing your best

**What's in it for you?**

You will be a part of a winning team with a supportive, friendly and fun culture, exciting career opportunities and receive excellent employee benefits Your benefits will include:

- Winning takes hard work, commitment and solid game plan - we recognise your achievements through our competitive Monthly Bonus Program
- Up to 30% discount across RPG Brands for you and your family
- A paid day off to celebrate YOU on your special day - Happy Birthday from us
- Ongoing Coaching & development to support growth within your career
- Access to RPG's THRIVE Program - our all-inclusive holistic wellbeing and mental health support services.
- Do you know the next RPG Prodigy? We will pay a bonus to YOU to for referring TOP Talent to RPG

For more opportunities within our Samsung stores visit:

- We are an accessible workplace._

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