Customer Relationship Manager

1 week ago

Melbourne, Victoria, Australia Livebig Full time

Voted Best Place To Work in Australian Healthcare by Australian Financial Review
- Work/life balance - paid leave for volunteering, pets, study and wellbeing
- Join a business with sustained well-paced growth and a quality service focus

**LiveBig** is a specialist allied health team providing therapy and assessment services for people with disability. We provide services at home and in the community and operate in Sydney, Melbourne, Perth & across Queensland, and we are looking for someone to take a one-year fixed-term maternity leave contract, in a role on our recently expanded customer team.

As part of the Arriba Group, we are proud to have been consistently voted amongst the** Best Places To Work in Healthcare by the Australian Financial Review**:

- our commitment to a quality life for our staff and clients is why.

**WHY WE LOVE WORKING AT LIVEBIG**
- We **invest in our people** - highly experienced managers & the best onboarding in the industry
- We **value work/life** **balance**:

- 8 days of additional leave a year - 4 "You" days of extra leave, pet leave, volunteering leave, study leave + true hybrid working
- We **prioritise your development - **$1000 CPD allowance for all staff, plus a LinkedIn Learning account & opportunities for lateral moves
- We **love what we do** - you need to care about this work to be amazing at it, and our team does exactly that

**WHAT THIS ROLE IS**

Reporting into the National Operations Manager, this role is taking over from one of our CRMs who is going on maternity leave.

Key information:

- Full-time 1-year fixed-term
- Can be based anywhere in Melbourne
- Create, maintain, and enhance national participant referral pathways and customer relationships, identifying gaps and developing protocols for efficient referral processes
- Establish and maintain strong relationships with key referrers and stakeholders, community organisations, clients, and their families/carers to access and promote LiveBig allied health services
- Represent LiveBig at meetings, community events, expos and networking opportunities
- Gather and document relevant client information, including therapy needs, and goals, ensuring all required documents and consent forms are provided to the client.
- Support marketing and brand activity and identify opportunities for improvement or new activities

**WHO WE WANT TO HIRE**
- Experience in a customer/client role in an NDIS-focussed organisation
- Knowledge and understanding of allied health services, disability sector, the NDIS and community sector
- High level of customer service orientation and experience in customer relationship analysis and planning
- Proven experience in sourcing and gathering sales activities
- Enjoys working in a fast-paced, dynamic and outcomes-focused team environment
- Highly developed communication skills, negotiation, relationship building and interpersonal skills
- Fun We want passion and excitement for the meaningful work we do
- Hold/eligibility for an Australian driver's licence

**APPLY**
- LiveBig requires all prospective individuals to undertake and provide satisfactory clearance of background checks and/or registered checks._
- The checks undertaken by LiveBig include (but not limited to), police background checks, NDIS clearance and Working With Childrens check._
- Unsuccessful or unsatisfactory clearance of these checks will be taken into consideration and may result in the unsuccessful outcome of the recruitment process and/or withdrawal of any employment contract agreement made prior to commencement._

  • Workplace Services Manager

    2 weeks ago

    Melbourne, Victoria, Australia Relationship Matters Full time

    About the roleWe seek a self-motivated, client focused Manager to provide business development, account management, program oversight and direct service delivery to new and existing clients. In collaboration with the Counselling Team, you will develop and promote Relationship Matters' Workplace Services, EAP, and consulting, coaching and training...

  • Customer Relationship Manager

    2 weeks ago

    Melbourne, Victoria, Australia People4U Full time

    Automotive repair industry- Customer solutions focussed- Good base, fully maintained car, laptop, and phone- Do you enjoy working with customers to build relationships and provide solutions?- Do you know how to recognise and act on positive business opportunities?- This is an ideal role for an experienced professional with automotive insurance or repair...

  • Customer Relationship Manager

    2 weeks ago

    Melbourne, Victoria, Australia beBeeCustomer Full time $90,000 - $123,000

    Account Management OpportunityWe are seeking a highly motivated professional to join our business unit in Victoria. As a key member of our team, you will be responsible for managing customer relationships, introducing new product offerings, and providing exceptional service.Build and maintain strong relationships with customers through excellent...

  • Customer Relationship Manager

    2 weeks ago

    Melbourne, Victoria, Australia beBeeCustomerSuccess Full time $110,000 - $140,000

    Job SummaryWe are seeking a Senior Customer Success Manager to establish lifelong relationships between our organization and customers by advising and equipping them to achieve their customer experience vision.This is an opportunity to join a team that empowers organizations of all sizes to improve loyalty and business outcomes by creating the best...

  • Customer Relationship Manager

    2 weeks ago

    Melbourne, Victoria, Australia Jll Full time

    About JLL- We're JLL—a leading professional services and investment management firm specializing in real estate. We have operations in over 80 countries and a workforce of over 91,000 individuals around the world who help real estate owners, occupiers and investors achieve their business ambitions. As a global Fortune 500 company, we also have an inherent...

  • Customer Relationship Manager

    1 week ago

    Melbourne, Victoria, Australia beBeeCustomerService Full time $160,000 - $180,000

    We are trusted to serve communities since 1914 and have grown to become a top 30-listed company with 120,000 team members.About the TeamOur Liquor team works across three leading brands (Liquorland, First Choice Liquor Market, and Vintage Cellars) with over 930 stores and online sites. We deliver drink solutions for every occasion.About the RoleThis...

  • Customer Relationship Manager

    2 weeks ago

    Melbourne, Victoria, Australia beBeeRelationship Full time $80,000 - $120,000

    Key Responsibilities:Handle customer transactions and engage in everyday banking conversations.Develop relationships with customers by connecting them to relevant banking products and providing financial advice and excellent service.Build long-term relationships with customers, ensuring you understand their current and future needs.Take ownership of customer...

  • Customer Relationship Manager

    1 week ago

    Melbourne, Victoria, Australia beBeeCustomerCare Full time $68,000 - $92,000

    Customer Care Specialist Job OpportunityWe are seeking a highly skilled professional to join our team as a Customer Care Specialist. The ideal candidate will possess excellent interpersonal skills, including written and verbal communications, as well as experience in manufacturing or customer care.Main Responsibilities:Liaise with customers to resolve orders...

  • Customer Relationship Manager

    1 week ago

    Melbourne, Victoria, Australia beBeeCustomerSuccess Full time $100,000 - $130,000

    We are seeking a highly driven professional to utilise their analytical skills and problem-solving abilities to identify opportunities that help our customers achieve their goals.About Our OrganisationWe value building strong teams based on trust, empathy and empowerment. We live by these values and incorporate them into all of our products. Our software is...

  • Retail Customer Relationship Manager

    2 weeks ago

    Melbourne, Victoria, Australia beBeeRelationship Full time $90,000 - $140,000

    Key Account Manager PositionWe are seeking a highly skilled and experienced Key Account Manager to join our team. This role is responsible for managing relationships with key customers, understanding their business needs and strategic direction, and developing strong, long-term relationships.Key Responsibilities:Develop and maintain in-depth knowledge of...