Customer Relationship Manager

7 days ago

Melbourne, Victoria, Australia beBeeCustomerSuccess Full time $100,000 - $130,000

We are seeking a highly driven professional to utilise their analytical skills and problem-solving abilities to identify opportunities that help our customers achieve their goals.

About Our Organisation

We value building strong teams based on trust, empathy and empowerment. We live by these values and incorporate them into all of our products. Our software is developed exclusively in Melbourne and has been empowering businesses with insights since 2006. Today, tens of thousands of users across 10 countries use our technologies to generate exceptional value across multiple industries.

Our Culture

We strive to create a work environment where everyone feels like they're making a difference every day.

About You

You have experience working in customer support roles with great products, companies or people. As a key member of our customer-facing team, you will thrive on building strong relationships and collaborating with leaders internally to deliver consistently excellent customer experiences. Your analytical skills and ability to identify problems and find solutions will be key to your success, coupled with a willingness to take initiative and get things done.

Key Responsibilities

  • Develop a deep understanding of our customers' needs and deliver tailored, high-quality experiences designed to forge strong relationships.
  • Help our customers realise value and gain insights from using our software.
  • Conduct product training sessions and present usage data to key external stakeholders.
  • Manage a successful communications strategy that nurtures advocacy.
  • Introduce new initiatives that add value.
  • Contribute to events and work closely with sales and marketing to drive successful outcomes from campaign activity.
  • Maintain existing metrics and data as directed.

Requirements

  • A bachelor's degree in STEM or commerce desirable, or an equivalent 1-3 years' work experience in a customer support role.
  • Highly motivated with a positive approach, and demonstrated ability taking accountability for delivering outcomes.
  • Excellent verbal and written communication skills.
  • Analytical and process-oriented mindset.
  • Capable of prioritising tasks, managing your own workload and consistently hitting deadlines.

Benefits of Joining Us

We offer awesome learning experiences, an annual personal development budget, flexible working arrangements, travel opportunities to meet with clients, and team and company-wide social events.

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