Professional Services Leader

2 days ago

Australia Mosaic Consulting Group Full time

Overview
Professional Services Leader (Remote, Australia Only)
Join to apply for the Professional Services Leader (Remote, Australia Only) role at Mosaic Consulting Group. The role focuses on leading and guiding consulting talent to ensure client satisfaction and attainment of revenue goals, including training development and delivery, recruiting and hiring, managing team performance, upholding team culture, and maintaining client satisfaction.
What you'll do
Guide and mentor our team of consultants by providing shadowing opportunities for peer growth, and assist in ramping up new team members to ensure they have the training needed to be self-sufficient
Lead build and design including client workshops for UKG migration / implementation projects as well as health checks and other improvement projects
Develop and retain a team focused on our clients' success, while achieving revenue and profit goals
Lead, engage, and motivate your team to accomplish developmental and company goals
Assist with the recruiting and selection of new talent on the Professional Services team
Coordinate training and development that develops team members to be self-motivated, self-managed, and cross-trained in skill sets to match market demand
Coach team to maximize performance, foster collaboration, and develop individual competencies
Drive your team and determine solutions that support team members, the company, and clients' needs
Provide pre-sales support and estimations of opportunities during the sales cycle
Model Mosaic's customer service vision of Guide, Anticipate, Exceed
How you'll be measured
Maintain your team's target utilization to drive gross margin
Completion of projects on time and on budget that meet project requirements
Creating effective onboarding for new hires, including ramp, training and coaching, and 90-day performance reviews
Maintaining necessary UKG certifications
Developing complex functional design solutions in UKG Pro WFM that meet clients' needs
Demonstrating excellent consulting skills including relationship building, communication, responsiveness, setting and managing expectations, and providing sound client recommendations
What we offer you
An opportunity to autonomously build and scale your team with a growing company
Ability to make a significant impact on our team and culture while learning the ins and outs of a small business
A competitive salary with bonus potential based on percentage of gross profit (as defined in bonus plan)
What makes you successful
Need to haves
6+ years of experience, including 4 years of consulting experience with UKG Pro WFM implementation across UKG Pro WFM Advanced Scheduling
2+ years of leadership experience
Strong experience leading Migration, Launch and Post-implementation projects and working independently
Ability to work fully remote and travel up to 40% for client work
Experience building, leading and motivating a high-growth, fast-paced services organisation within the SaaS market
Nice to haves
Joint Project knowledge and experience (UKG Pro preferred)
Experience in scoping, planning, and developing service proposals
Experience across related areas
Seniority level
Associate
Employment type
Full-time
Job function
Consulting
Industries
IT Services and IT Consulting
#J-18808-Ljbffr

  • Tour Leader

    22 hours ago

    Australia Supplier Tour Leader Full time

    Privacy Notice: We use technologies on our website for personalizing content, advertising, providing social media features, and analyzing our traffic. We also share information about your use of our site with our social media, advertising and analytics partners. By continuing to use this website, you consent to our use of this technology.Tour Leader (CEO) -...

  • Customer Service Associate

    4 days ago

    Australia vhr Professional Services Full time $40,000 - $80,000 per year

    Customer Service Associate Handle customer inquiries via phone/email/chat. Resolve issues promptly & professionally. Meet/exceed customer satisfaction targets. Key skills: Communication, Problem-solving, Customer-centricity

  • Leadership Coach

    14 hours ago

    Australia Leader Nexus: Mindshift Full time

    Get AI-powered advice on this job and more exclusive features.At Leader Nexus, we help leaders realign with their strengths and clarity in today's fast-paced, high-pressure environment. Our services include executive coaching, leadership development programs, and team workshops to foster confident decision-making and inspire teams. Located in Gold Coast,...

  • Operations Manager

    9 hours ago

    Australia Leader Nexus: Mindshift Full time

    OverviewOperations Manager – Strategic Leadership Role with Team SupportWe operate in the space of personal and leadership development and are seeking someone who values autonomy to shape their success while growing as a leader. We empower driven professionals to take charge of their operational roles in a manner that values autonomy, strategic impact, and...

  • Team Leader

    21 hours ago

    Australia Online Education Services Full time

    About OESOES is a vibrant and values led organisation, and we are passionate about enhancing lives through education. We work with university partners, training institutes, and professional bodies worldwide, to develop and enable immersive and engaging learning experiences. We empower our teams to be student focused, innovative and embrace change with a...

  • IT Support Services Leader

    8 hours ago

    Australia beBeeleadership Full time $130,375 - $148,494

    Job Title: IT Support Services LeaderAbout this roleThe IT Support Services Leader will be responsible for leading a national team that provides level 1 and level 2 support to staff across Australian capital cities.This involves building a proactive service-oriented culture within the IT Support Services team and wider division. Key responsibilities...

  • Room Leader

    17 hours ago

    Australia One Tree Community Services Full time

    Diploma qualified Room Leader- 37.5 hrs per week- $30-$31 depending on experience**Diploma qualified Room Leader****37.5 hrs per week****$30-$31 depending on experience****One Tree Defence Unit Russell Hill**Located close to the centre of Canberra is One Tree Defence Childcare Unit Russell Hill. This centre is the place for educators who want to connect with...

  • General Manager Business Development

    4 days ago

    Australia, Canada, United Kingdom vhr Professional Services Full time $60,000 - $120,000 per year

    Responsible for helping organizations achieve better brand awareness and financial growth. They work with company leaders and sales and marketing professionals to review current market trends and suggest new business ideas improve sales margins.

  • Customer Service Leader

    4 hours ago

    Australia Original&Mineral Full time

    **CUSTOMER SERVICE LEADER**As Customer Service Leader, the purpose of this role is to provide exceptional customer service and support sales by providing product and service information and resolving product and service problems.You will be responsible for delivering value throughout the customer life cycle, leading the Customer Service team and providing...

  • Service Leader

    1 day ago

    Australia Camp Australia Full time

    We are searching for our next Part-time Service Leader to lead our amazing team in **Newborough**The Service Leader supports the delivery of our service to provide before and after-school care and vacation care for children in the school we partner with. We are continually improving the quality of our Service Delivery as we strive to deliver Service...