
IT Support Services Leader
2 weeks ago
About this role
The IT Support Services Leader will be responsible for leading a national team that provides level 1 and level 2 support to staff across Australian capital cities.
This involves building a proactive service-oriented culture within the IT Support Services team and wider division. Key responsibilities include:
- Managing resources allocated to the team, including personnel and workloads
- Actively managing workloads to meet deadlines while complying with divisional plans and strategic objectives
- Maintaining and developing processes and systems for effective performance of the department's Service Desk functions
- Building and maintaining positive relationships with Information Division directors, team leaders, and members, as well as external contacts
- Presentation to governance committees about IT support and project-related issues
- Contributing constructively to Information Division's goals as a member of the leadership team
- Developing professional and leadership skills appropriate to the area managed
Key requirements for this role include:
Experience delivering IT Service Desk functions in a fast-paced environment, with excellent negotiation, liaison, and consulting skills
A tertiary qualification in ICT or a related field is desirable but not essential
This role offers an inclusive and diverse work environment with supportive learning and development opportunities, generous starting salary and conditions, and benefits from active networks.
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