Warranty Officer

**About the role**

Based in Henderson and reporting to the Warranty Manager, this role will - at an operational level - manage and facilitate the safe and efficient delivery of equipment and services to our clients at an agreed cost and quality standard in support of warranty activities.

**_ Key objectives & responsibilities include:_**
- Administer the overall Warranty Process, and manage stakeholder communications, including the facilitation of Field Service Reports (FSR), Requests for Quotations (RFQ), Equipment Requisitions and client orders
- Manage requirements and deliverables and provide adequate support to deliver the agreed output in the most cost effective and timely manner for the benefit of all stakeholders
- Produce, source and maintain company records to provide accurate progress and reporting in accordance with both scheduled and ad-hoc reporting requirements
- Manage the successful delivery of equipment or resources for the benefit of all stakeholders, regionally, nationally or globally
- Manage stakeholder expectations around the delivery of agreed outputs
- Assist with the addition of new stakeholders onto the company ERP system
- Process Invoices for Payment
- Establish cost codes in the ERP
- Forecast and adjust cost estimates, directly or indirectly, via project and finance reporting
- Organise and follow up on the return of defective parts to original equipment manufacturers and/or suppliers for warranty analysis and cost recovery where possible.
- Assist with Continuous Improvement Strategies
- Facilitating the travel of Austal personnel, and our contractors, as and when required

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**_Required Skills / Experience / Attributes:_**
- Most important for success in this role is high-level administration skills, with intermediate proficiency across the MS Office suite, along with excellent people and communication skills, and the ability to liaise with all levels of stakeholder
- Prior experience working in a similar position within a dynamic and outcome focused environment, will be highly regarded
- A Cert II in Business Administration or similar, along with a basic knowledge of Financial Reporting will be advantageous
- Exposure to or a working knowledge of both SharePoint and Pronto would also be held in high regard
- Possess excellent time management and organisation skills, with the ability to prioritise effectively and work to deadlines
- A customer service orientated team player with a "can do" attitude, and the ability to consistently provide high-quality output and work
- Be diligent, self-motivated and calm under pressure
- Results and goals orientated, with an excellent attention to detail
- Be strategic, analytical and innovative, with solid problem-solving skills and the ability to think outside the box
- Hold a Construction safety induction (white card)

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**Why Austal**
- Competitive compensation and benefits package.
- Professional development and training opportunities.
- A supportive and dynamic work environment.
- Opportunities for career advancement within our growing organisation.

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**What's on Offer?**
- Located in Henderson
- Permanent salaried position
- Nine-day fortnight with an RDO every second Friday
- Salary Sacrificing, Novated Leasing, Retailer discount, EAP, Insurance discounts

Our global team is guided by a universal set of values that describe the focus of our efforts. Our goal is for all our decisions and actions to reflect these core values. We believe that putting our values into practice creates the greatest benefits for our shareholders, customers, employees, suppliers, and communities in which we serve.

Excellence - Customer Focus - Integrity - Team Work

At Austal we are committed to providing a safe and inclusive work environment for all. We believe that achieving greater diversity will enhance our operations and as such we actively encourage Aboriginal & Torres Strait Islanders, people of all backgrounds, ages, sexual orientation, and those with Disability to apply.