Telco Service Onboarding Specialist

4 days ago

Sydney, New South Wales, Australia Agl Energy Full time

Join the change. Together, we'll make history.

As we keep the lights on for over four million customers and move towards a more sustainable way of life, it's an exciting time to be at AGL. We're re-imagining how homes and business live and work across the country and we want you to be a part of it. This moment will define our time, and your career as you work alongside Australia's best and brightest minds. You'll grow and learn in a collaborative, safe and supportive environment and play your part in changing the course of tomorrow.

Everyone at AGL is an important part of building a better energy future and we want you to join in.

About the Role

The Telco Service Onboarding Specialist role is to ensure the customer has the maximum chance of success with connecting their Telco service(s) from the point of sale to activation, thus reducing repeat callers, or customers who churn because its "to hard" to connect.

What you'll be doing:
- Assist customers with successful connection and use of their telco products.- Assist with any technical issues customers face as part of the connection journey.- Educate customers on the connection process and how to use their telco products successfully.- Solve customer enquiries relating to getting connected on new/existing services.- Ensure a smooth adoption of our products.

What you'll bring to the table:
- Strong attention to detail- High level of communication, Verbal and Written Communication- Ability to work alone and with a team.- Coordination and organization- High attention to the customer experience and journey- Ability to solve problems and foresee any potential customer impacting events.- Conflict management abilities

At AGL, we offer a wide range of benefits including:
- Flexible working options including hybrid work.- Discounts on energy, telcos and solar plans.- Participate in Energise - our reward & recognition program.- Access 20 weeks of paid parental leave for the primary carer.- Access to an additional week of recharge leave per year.- Play an active role in our diversity & inclusion initiatives.- Novated leasing and Electric Vehicle subscriptions.- Access to study assistance, AGL's share purchase plan and insurance deals.
- _Benefits may change over time and vary based on role type and location._

Inclusion at AGL

At AGL, we value diversity and welcome applicants from various backgrounds, including Aboriginal and/or Torres Strait Islander peoples, individuals with disabilities, culturally diverse individuals, and members of the LGBTQ+ community. AGL is dedicated to maintaining a diverse workforce and encourages applicants to share their lived experiences.

We offer reasonable adjustments throughout the recruitment process and respect the privacy of those who choose not to disclose. To learn more visit:

- AGL is a_ Circle Back Initiative employer - we commit to respond to every applicant_._

Job Family Group:
Administration - Support - Service

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