Access & Intake Coordinator (0.6 Fte)

Community Services
- Social Work
- Footscray, VIC
- Part time

15/9/2025
- 0.6 FTE Role
- Lead & support volunteers & students in a dynamic, client-focused environment
- Make a real impact by connecting clients with vital services

About Us:
Founded in 2001, the Asylum Seeker Resource Centre (ASRC) is Australia's largest human rights organisation providing support to people seeking asylum. We are an independent not-for-profit organisation whose programs support and empower people seeking asylum to maximise their own physical, mental and social well being. We champion the rights of people seeking asylum and mobilise a community of compassion to create lasting social and policy change.

We are a values-driven organisation that strives to be part of a change movement that supports people seeking asylum by providing critical services such as assistance with accommodation, food, medical and legal services.

The ASRC movement is proudly supported by a community of committed volunteers and supporters who embrace the organisation's vision that people seeking asylum can live safely, sustainably, independently and equally.

About the Role:
As an Access & Intake Coordinator, you'll be the first point of contact for people seeking support at the ASRC. In this frontline role, you'll welcome and guide clients in a safe, respectful and trauma-informed way, ensuring they feel heard and supported from the moment they walk through our doors.
You'll assess client needs, prioritise access to services, and provide clear information and referrals, while supervising a dedicated team of volunteers and student placements. This role is dynamic and people-focused, offering the opportunity to make a meaningful difference every day by connecting clients with vital services that promote dignity, stability and hope.

Key Accountabilities:
In this role, you will:

- Welcome and triage new and returning clients, ensuring a safe, respectful and positive first experience.
- Provide information, referrals and support to connect clients with ASRC services or external pathways.
- Supervise, train and support volunteers and student placements to deliver high-quality client engagement.
- Manage daily service availability and communicate updates clearly to clients, staff and stakeholders.
- Use de-escalation and trauma-informed approaches to support clients presenting with complex needs.
- Collaborate with internal teams to ensure seamless service delivery and a coordinated client experience.

About You:
You'll bring:

- Qualifications (or current study) in Social Work, Human Services, Community Development or a related field, or equivalent experience.
- Experience managing client interactions, including de-escalation in challenging situations.
- Strong organisational and problem-solving skills, with the ability to juggle competing priorities.
- Experience supervising or supporting volunteers or students in a team environment.
- A collaborative approach and commitment to the values of welcome, courage, authenticity and collaboration.

Employee Benefits:
Joining the ASRC means being a part of the largest human rights organisation in Australia, supporting refugees and people seeking asylum. We recognise and appreciate our incredible staff for their contribution, dedication and passion to support and empower people seeking asylum by providing the following conditions above the relevant modern award:

- Flexible Working Arrangements, including the ability to work remotely. We do have a 60% in-office approach to building our team cohesion.
- Annual Leave Loading of 17.5%
- Additional discretionary leave provisions including:

- Leave for Cultural or Religiously Significant Events
- Aboriginal or Torres Strait Islander Leave
- Leave for Staff Seeking Asylum
- Gender Affirmation Leave
- Regular community lunch
- Free onsite car and bicycle parking
- Salary packaging (up to $15,900 per year tax free)
- Entertainment Packaging (up to $2,650 per year tax free)
- Discounts via HR systems provider at grocery and retail outlets
- Close proximity to public transport (100 metres from Footscray station and buses)

Application Process

Applications close Monday 6th October at 5:00pm.