Warranty Administrator

4 days ago

Sydney, New South Wales, Australia Macarthur Automotive Full time

**Mercedes-Benz Macarthur** is part of the Peter Warren Group is one of Australia's largest multi-franchise automotive dealer groups. Founded in 1958, we have expanded across South West Sydney, North Shore, Regional NSW, Northern NSW and throughout South East Queensland. With some of the finest vehicle brands in the world we cover all aspects of vehicle ownership. With over 1,700 employees across NSW and QLD, we are focused on growing and developing a career path for all our employees.

**What the role entails**:

- Processing all warranty paperwork for our brands
- Ensure proper documentation and verifying criteria is provided to the manufacturer or distributor.
- Review and process all returned/rejected/adjusted warranty claims, track each claim until its final resolution.
- Reconciling all warranty receivables and working with the accounting department to obtain payments.
- Arranging for parts to be shipped to the factory or distributor and resubmitting all rejected claims promptly.
- Ensuring technician stories are accurate and completed in accordance with manufacturer and dealership warranty policies & guidelines
- Accurately completing clocking times and parts tagging
- Facilitating all warranty related issues including working with vendors and manufacturers to receive replacement vehicle parts
- Effectively liaising with the Workshop Foreman, Technicians and Service Advisors to ensure we provide the best service to our customers - both external and internal.

**What we are looking for**:

- Flexibility to work at any of our locations
- Previous experience working as a Warranty Adminsitrator/Clerk within the Automotive Industry is preferred
- Full work rights in Australia
- Mechanical knowledge would be advantageous
- Strong interpersonal and communication skills
- Strong organisational skills with the ability to prioritise
- Excellent attention to detail and following processes
- Ability to provide great customer service
- Effective conflict resolution skills to facilitate positive outcomes in a timely manner
- Ability to work within a team environment with a can do attitude

**Benefits**:

- Full time position available
- Employee Assistance Program (EAP)
- Exclusive discounts with our Samsung Partnership Program
- Training Pathway and Growth opportunities provided
- Joining a group that continues to grow and expand in the Auto industry
- Supportive environment with ongoing feedback and guidance to ensure you succeed

If you think you can bring real value and add to the energy & enthusiasm in our team, we would love to hear from you

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