Freight Forwarder Integration Specialist

2 weeks ago

Sydney, New South Wales, Australia Bebeeimplementation Full time

About the Role
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As a Customer Implementation Manager, you will play a pivotal role in onboarding both new and existing customers to our platform. You will be responsible for managing the technical integration of customer projects, ensuring the design, development, and deployment of our solutions create value for the customer.
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In this position, you will support customer process improvements, helping optimize their operations and enhance their experience with our platform. Using your technical skills, project management expertise, and strong interpersonal skills, you will coordinate resources, track milestones, and ensure customers achieve their desired outcomes through their partnership with us.
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Your key responsibilities will include:
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Managing the entire implementation cycle from signed-to-live for enterprise customers, ensuring they progress through each phase successfully
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Serving as the main contact for onboarding schedules, deliverables, and risk management
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Creating and managing scalable implementation project plans for a portfolio of enterprise customers
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Leading technical discovery sessions with customers to align on functional technical requirements, operational design, and necessary deliverables for complex integrations
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Working closely with technical teams to facilitate integration testing across several functional test case scenarios and resolving technical integration issues throughout the testing phase
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Leading User Acceptance Testing with end-users, ensuring successful testing and approval before the integration goes live
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Collaborating with Sales, Product, CS, and Support teams to ensure timely delivery of all projects
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Proactively managing customer and internal stakeholders' expectations during the onboarding and deployment phases
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Taking full ownership of all pre-implementation tasks for your accounts and ensuring a smooth go-live execution
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Requirements
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To succeed in this role, you will need:
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Significant experience in implementation and/or project management with software projects within a Software as a Service (SaaS) environment
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Knowledge or experience of the Freight Forwarding industry would be an advantage
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Excellent people skills and the ability to communicate effectively with stakeholders at all levels
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Sound business judgment and decision-making abilities
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The mindset of continuous improvement with a desire and drive to own, manage, and develop new or existing processes
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Excellent written and verbal communication skills
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Experience within the Logistics/Supply Chain/Freight space would be advantageous
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Benefits
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You will have the opportunity to work in a global market, compete with best-in-class companies who are on the front line of innovation, and work in a modern product-led company. You will also gain exposure to working with stakeholders on a global level across different industries, work in a tech, fast-paced, and challenging environment that provides opportunities for professional and personal growth, and work in a multicultural environment.
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We're looking for someone who
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is passionate about delivering exceptional customer experiences, has a proven track record of success in implementation and project management, and is eager to take on new challenges. If you are a motivated and results-driven individual who is looking to make a real impact, we encourage you to apply.
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