Afterhours Carer Services Navigator

Wellways is committed to reconciliation, lived experience and inclusivity.
We strongly encourage and warmly welcome people from Aboriginal and Torres Strait Islander communities, people with a lived experience of mental health and disability and people who identify as LGBTIQA+ to apply.
Even if you only meet some of the criteria, we'd love to hear from you.
Build a rewarding career with an organisation that truly puts people first
SCHADS level 4B ($44.58-$47.97 ph) + Super + Salary packaging benefits
Part-time (24hrs per week) opportunity based in Campbelltown NSW / Upper Mount Gravatt QLD
About the opportunity
The Afterhours Carer Services Navigator role provides support to carers seeking support and information through Carer Gateway Monday – Friday 8pm-8am, weekends and public holidays 24 hours.
The Carer Gateway Services have been created in the context of national reforms and represent an exciting new era for the delivery of innovative carer services.
This role is responsible for triaging carers contacting Carer Gateway, and where appropriate, implementing end to end services including intake, registration, assessment and planning and emergency respite care for carers who are experiencing crisis and carer burnout to access urgent support.
To be successful in this role, you will need :
Diploma qualifications in a relevant field of study, in addition to experience working in community services, allied health or carer / family peer positions.
Experience in supporting individuals experiencing crisis and / or complex supports
Right to work within Australia
Current valid Driver's Licence and the ability to undertake some travel
NDIS Worker Orientation Module Certificate (free online course)
Satisfactory National Police Records Check
NDIS Worker Screening Check
Working with Children's Check (Employee / Paid)
What we offer
Purpose-Driven Culture : Immerse yourself in a culture where passion meets purpose.
Here, you can thrive while making a genuine difference.
We hold respect for every individual close to our hearts, and we cherish the unique contributions that each person brings to the table.
Equitable and Inclusive Work Environment : We take pride in fostering a workplace that's not just diverse, but also equitable and socially inclusive.
We value the rich tapestry of backgrounds, experiences, and perspectives that our team members bring, and we actively promote an atmosphere of inclusion and belonging.
Salary Packaging : Enhance your financial well-being with our salary packaging option, which lets you allocate up to $15,899 of your salary for specific expenses before taxes kick in.
This means more financial flexibility for you to allocate funds toward things like rent, mortgage payments, or car leasing.
Meal and Entertainment Allowance : Indulge in the joys of life with our meal and entertainment allowance, available through salary packaging.
You can enjoy up to $2,650 per annum to savor delightful meals and experiences with your loved ones, all while saving on taxes.
Employee Assistance Program : We understand that life comes with its challenges, and your well-being is important to us.
As part of our commitment to your holistic health, you and your family have access to our Employee Assistance Program.
It's a supportive resource designed to help you navigate life's ups and downs with confidence and resilience.
Join us, and not only will you find a fulfilling career, but you'll also discover a host of benefits that enrich your personal and professional life.
We're not just offering a job; we're inviting you to be a part of an inclusive, supportive, and purpose-driven community where your well-being and success matter most.
Your journey towards a better future starts here.
Why us?
Wellways are a team of approximately 2000 staff and 150 volunteers across 93 sites providing a range of programs, services and supports to people right across Queensland, New South Wales, Australian Capital Territory, Victoria and Tasmania.
We remain committed to our mission, of creating inclusive communities where everyone can imagine and achieve their hopes and potential; and we are always on the look-out for like-minded people who would like to be a part of this.
For a confidential discussion about the role, please contact Alana Sully at
Please click here to download a copy of the position description to see further details relating to this role.
Wellways Australia Limited is committed to the safeguarding of children and vulnerable people.
All applicants applying for roles within Wellways must undergo a screening process prior to their successful appointment.
If you'd like to know more about our reconciliation commitment, click here Reconciliation | Wellways
Job Description Summary
The Carer Services Navigator role provides support to carers seeking support and information through Carer Gateway Monday – Friday 8pm-8am, weekends and public holidays 24 hours.
The Carer Gateway Services have been created in the context of national reforms and represent an exciting new era for the delivery of innovative carer services.
This role is responsible for triaging carers contacting Carer Gateway, and where appropriate, implementing end to end services including intake, registration, assessment and planning and emergency respite care for carers who are experiencing crisis and carer burnout to access urgent support.
Culture
We're passionate about our work, which is enjoyable, challenging and rewarding.
All of our teams work to ensure everyone can imagine and achieve their hopes and potential.
We know that people are unique and the experts on their life and are not defined by impairments, diagnosis or labels.
We aim to specifically promote safety and inclusivity for LGBTIQ+ and First Nations communities.
How to Apply
This is your opportunity to join a values based, growing, innovative and nationally recognised organisation with over 2,000 staff members across 93 sites.
Please select "Apply" below to complete your application.
Applications Close
07 / 09 / 2025
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