Supplier Relationship Manager

Ensuring contractual commitments from supplier relationships are monitored
- Permanent, Full-time Opportunity, Sydney CBD or Gosford (1 day in CBD weekly)
- Hybrid working environment, offering starting salary of $139K + super

**About the Role**

The Supplier Relationship Manager (SRM) will play a crucial role in optimizing and maintaining effective relationships with suppliers to ensure that icare gets the best value out of our strategic relations across multiple categories. This role requires a strategic and results-oriented individual with strong interpersonal skills and a deep understanding of procurement processes and supplier management.

**Benefits**
- A corporate wellbeing program with subsidised gym membership, free flu vaccinations and health check programs
- 17.5% annual leave loading
- Comprehensive learning and development support aligned to icare's Core Capabilities.
- Our People Awards - On-the-spot Recognition, Quarterly Values Awards & Our People Annual Awards
- Access to our Employee Assistance Program

**Duties**

It's an exciting time at icare where no two days are the same: as a **Supplier Relationship Manager**

you will:

- Develop and maintain strategic relationships with key suppliers.
- Regularly assess supplier performance and compliance against agreed joint goals / initiatives.
- Conduct regular meetings and reviews with suppliers to address issues and strengthen relationships.
- Establish category governance for select categories at icare (mostly indirect).
- Work with Analytics team to develop accurate spend and demand baseline and forecast data
- Collaborate with the procurement team and Business units to negotiate and draft contracts that have relevant performance measures (KPIs and SLAs).
- Develop processes and toolkits to enable business in monitoring contract compliance and addressing any deviations or issues proactively.
- Stay informed about industry trends, best practices, and emerging technologies in supplier management.
- Monitor contract performance scorecards and assist business in regular assessments of supplier performance.
- Identify potential risks and vulnerabilities in the supply chain for strategic relationships.
- Develop and implement risk mitigation strategies to minimize disruptions.

**Skills & Experience**
- Advanced knowledge of NSW Government procurement framework policy
- Experience in managing key relationships, accounts or customers with focus on operational performance
- CIPS or similar certifications (Level 4 equivalent) - highly regarded
- Knowledge of the insurance industry
- Several years' experience in similar role - in managing key relationships, accounts or customers with focus on operational performance, and category management.
- Excellent stakeholder management, engagement, and communication - internal and external
- Ability to understand success measures for contracts and identify opportunities that benefit the organisation from the supplier
- Experience in drawing insights from data to successfully nurture relationships with suppliers

**Culture**

We know our strength comes from the diversity of our people and would encourage people with different experiences and backgrounds to apply. We are committed to our people's development so the people of NSW can thrive.

**About the Company**

We care for the people of NSW, building confidence and trust so our communities can thrive. We make the complex simple, so our schemes deliver better outcomes for people and communities. Whether a person is severely injured in the workplace or on our roads, icare supports their long-term care needs to improve quality of life, including helping people return to work.
- For more information about icare visit our website
- **icare operates a direct sourcing model so no agency introductions will be accepted**
- We are a Circle Back Initiative Employer - we commit to respond to every applicant
- A talent pool may be created through this recruitment process.