
Administrator
8 hours ago
About The Role
This is a dynamic, varied, and rewarding position for a well-organised individual who thrives in a support-focused, service-oriented environment. As the Service Administrator, you will play a key role in supporting the Service Department, ensuring all administrative processes related to service operations are completed accurately and efficiently. You'll be involved in everything from managing service paperwork to liaising with contractors and processing quotes and purchase orders. This is an excellent opportunity for someone with strong communication skills, high attention to detail, and a proactive approach to problem-solving.
Responsibilities
Assist the Service Manager or Service Supervisor with incoming customer calls, asking relevant questions to ensure accurate and timely responsesEnsure all warranty repair orders are submitted within 14 days of job completionManage invoice processing, including the opening and closing of service jobsCreate and process Purchase Orders in the system, ensuring prompt authorisation for paymentPrepare service quotes using the Reynolds and Reynolds systemLiaise with sublet contractors to coordinate outsourced workAllocate technician hours to relevant repair ordersComplete weekly timesheets and ensure accurate hour trackingEnsure all service-related paperwork is filed and maintained in an organised mannerSuggest and recommend process improvements to increase efficiencyEnsure compliance with relevant OH&S requirements at all times
Role Requirements
Proven ability to use Microsoft Suite including Outlook, Word, Excel and PowerPointDemonstrated experience in managing administration within a mechanical or technical service departmentStrong communication and coordination skills, with the ability to liaise confidently with internal teams and external suppliersExperience using the Reynolds and Reynolds system (preferred)Ability to generate service-related system reports and manage data efficientlyHigh attention to detail and ability to follow established company policies and procedures
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