Coordinator - Workforce Development

About us

As a department our purpose is to help the community to prevent, prepare for, respond to and recover from the impact of fire and emergency events.

Queensland Fire and Emergency Services (QFES) is the primary provider of fire, rescue and emergency management programs and services throughout Queensland. The department encompasses the Fire and Rescue Service, disaster management services, the Rural Fire Service and the State Emergency Service, and also supports other volunteer groups providing emergency response to Queenslanders.

QFES is one department with many services, many capabilities and many partners.

Purpose of the role

Workforce Development engages with our people, to provide support for individual and collective capability development in the areas of leadership and professional development, fairness, equity and inclusion. This encompasses the development and review of related policies, strategies and programs, that support our people to manage, embrace and enhance workforce performance as part of the QFES Leadership Framework; Fairness, Equity and Inclusion Framework; and Positive Performance Management principles as outlined in section 25A of the Public Service Act 2008.

Reporting to the Executive Manager, you will be a key member of the team working closely with team members and stakeholders to provide coordinated administrative and logistics support for a variety of workforce development program activities. You will assist with the development, review, delivery, maintenance and continuous improvement on a range of programs and initiatives that support individual and collective capabilities in the areas of workforce development, inclusion and diversity.

Key requirements

Highly desirable requirements
- Knowledge and understanding or experience in contemporary online communication, management systems and web-based platforms i.e. Microsoft Office 365 (Teams, SharePoint, Office, Vision 6.
- Knowledge and experience in supporting a range of organisational development programs, including employee surveys, performance management processes, and diversity and inclusion initiatives.

Your key accountabilities

Your part in the ongoing success of our department, in supporting key frontline services will see you responsible for a variety of work, including, but not limited to:

- Create appropriate design tools, in consultation with the team, for the development, production and delivery of flexible learning materials, and education and training programs.
- Provide highly professional customer-focused services and liaison with internal and external stakeholders to educate and promote the activities of the team and departmental objectives.
- Undertake administrative activities, including finance, procurement and logistics management for workforce development training and/or workshops to ensure the end-to-end process for program deliverables are achieved.
- Prepare or undertake preliminary research for the preparation and development of, and quality assurance of correspondence, briefings and reports, in accordance with departmental requirements and governance.
- Contribute to the review and evaluation of administrative and reporting systems, and provide recommendations in relation to improvements which increase efficiency and effectiveness.
- Provide support with project tasks, including monitoring progress and maintaining logs, resolving issues, delivering practical solutions, and disseminating information which supports business outcomes.

Capabilities

To determine your suitability for the role, you will be assessed on the following Leadership Competencies for Queensland behavioural profiles that link to the "key accountabilities" for this role:
Leadership Competency Stream - Individual Contributor (leading self)

Vision
- Stimulates ideas and innovation
- Makes insightful decisions

Results
- Builds enduring relationships
- Drives accountability and outcomes

Accountability
- Fosters healthy and inclusive workplaces
- Pursues continuous growth

Once you join us we will want you to exemplify the QFES shared values:

- Respect
- Integrity
- Trust
- Courage
- Loyalty
- Applications from recruitment agencies will not be accepted.