Technical Support

2 weeks ago

Brisbane, Queensland, Australia Grit Talent Consulting Full time

Extensive Level 1-3 service desk and end user support experience
- Opportunity to skill up
- Full onsite work with free car park

We're seeking a Technical Support expert to join our aviation service provider in Australia. In this role, you'll be at the forefront of their IT support efforts, providing comprehensive assistance for end-user technology.

**Skills and Experience Required**:

- Demonstrated expertise as a Technical Support specialist within enterprise environments.
- Proven experience in front-line IT Service Desk roles.
- Strong technical proficiency with hands-on experience in:

- Active Directory (including Group Policy and Azure)
- Office 365 & Azure (Exchange, Teams, SharePoint, with a focus on Compliance & Discovery)
- Service Management Toolsets (such as KACE)
- Operating Systems - Windows, iOS
- Managing various endpoints like PCs, Tablets, VDI, and Printers
- Mobile Device Management for endpoints (e.g., AirWatch)
- Network infrastructure including Routers, Switches, and cabling
- Excellent communication skills, both verbal and written.
- Desirable qualifications in ITIL v3 or v4 and/or Service Delivery.
- Additional certifications such as CompTIA, Microsoft, Cloud, or Cisco/Meraki are highly valued.

This is a permanent onsite position requiring full vaccination in compliance with COVID-19 safety regulations.

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