Customer Fraud

15 hours ago

Adelaide, South Australia Bendigo & Adelaide Bank Full time

We've never been 'just a bank'. Just like you should never be 'just an employee'. We're united in our belief that in banking, better can be bigger, and together we're making it happen.

**It starts here. With Bendigo Bankand you.**

Join our dedicated **Customer Fraud & Scam Protection**team which delivers leading financial crime operational services to protect the bank, our customers and the communities we serve.

As a **Customer Fraud Protection Investigator** you'll make an impact by investigating Financial Crime activities generated by detection systems and / or notification reports and collecting, analysing and compiling evidence as required.

We have **multiple**opportunities to join the team in either a **full-time** or **part-time** or **casual** position and Bendigo, Melbourne or Adelaide are the preferred locations.

We prioritise our people with a hybrid model of minimum three days per week based out of our Head Office/Regional Office locations.

**What you'll bring to the role**:
To succeed in this role, we'd love you to have:

- Minimum 1+ years' experience in a similar Financial Crime Risk role within Banking & Financial organisation - ideally Fraud & Scam Investigator.
- Experience working independently within a fast paced environment
- Strong analytical skills and the ability to disseminate complex information and make informed and quick decisions.
- Sound knowledge of banking systems, products, services and procedures
- Exceptional attention to detail
- Customer service experience, ideally over the phone, and with a diverse spectrum of people
- Well-developed written and oral communication skills and the ability to maintain a high level of confidentiality and discretion.
- Strengths in working independently, managing ambiguity and varied workloads and priorities.
- Strong work ethic, demonstrated through team work, taking ownership and commitment to outstanding customer experience

Qualifications highly advantageous:

- Bachelor, Diploma or Certification in Investigations/Cyber/Criminology (relevant field)
- AML/ACAMS/CAMS certification

**So, why work with us?**

**Want big impact that matters?** Here, you'll know your work directly benefits the customers and communities we all serve.

**Want to be more than just a number?** Join a team that truly values you - and that gets more and more diverse every day.

**Want career opportunity AND flexibility?** Achieve both here, where we know that balance and progression go hand in hand.

You'll also get access to a great range of benefits, including:

- Hybrid work? Flexible hours? A compressed work week? Flexibility means different things for different people and our flexible work options are designed to suit your life.
- Health and wellbeing support, including discounted gym memberships, private health insurance options, and our Employee Assistance Program (EAP) for you and your immediate family members.
- Opportunities to take your learning to the next level through our corporate university 'BEN U' or at an external provider of your choice

**Still in two minds?**

**We're making better, bigger. And we'll get there with you.**

**Applications close COB Monday, 8 September 2025

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