Chief Fraud Operations Director
5 days ago
About the Role
The role of Chief Fraud Operations Director is to lead a team that focuses on protecting customers and communities from Financial Crime, with a particular emphasis on scam prevention and remediation of outstanding money mule accounts.
This position requires a high level of team management, operational performance planning, and stakeholder management. The successful candidate will have experience in coaching, operational planning, rule management, and continuous improvement.
Key responsibilities include leading a large team, shifting between projects, staff queries, complex escalations, and other areas of focus throughout the day. The ideal candidate will have outstanding interpersonal skills and experience in leading teams and uplifting team performance.
We are looking for someone who can grow a happy and engaged team who are autonomous and empowered to fulfill their roles in the most effective and efficient way.
Requirements
Demonstrated leadership capability running operational and/or call centre teams and genuine interest in developing a leadership career
Demonstrated experience transforming businesses, from the perspective of setting up new teams, supporting system changes and designing processes.
Well-developed written and verbal communication skills with a strong ability to communicate to a wide variety of stakeholders.
Desirable qualifications include a Bachelor's degree in Finance, Business, Accounting, Criminology, or similar; Association of Certified Anti-Money Laundering Specialists (ACAMS) certification; or Active Operational Management (AOM) certification.
About Us
We operate under core values of Teamwork, Integrity, Performance, Passion, Leadership, and Engagement.
Benefits
A career with our bank offers opportunities for growth, value, and support. We offer assistance to reach full potential and achieve objectives.
Contact Information
Please contact us if you're excited about this opportunity.
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