Technology Infrastructure Manager

1 week ago


Brisbane, Queensland, Australia Resources Safety And Health Queensland Full time

Key AccountabilitiesStrategy
- Development of a cyber security strategy and other identified technology infrastructure strategies.
- Contribute to the development of the overarching technology strategy and supporting roadmap.
- Stay informed on industry trends and developments and takes steps to incrementally increase maturity levels.

Planning
- Identify and lead improvements to policies, processes, and systems, working with internal and external stakeholders to improve operational capability and service delivery.
- Facilitate and lead new functionality and enhancements to core technology infrastructure to support improved customer and user experience.

Cyber Security
- Develop and drive the delivery of the Cyber Security Strategy and Plan.
- Review identified security risks and breaches to ensure the organisation's assets and information are appropriately secured at all times.

Service Management
- Implement service management capabilities based on ITIL best practice.
- Establish and mature a regional support capability for ICT infrastructure services.

Relationship Management
- Build and maintain strong relationships with staff and senior stakeholders to be able to influence change.
- Build strong relationship with third party vendors to enable the resolution of issues to be effectively and efficiently managed.
- Escalate with vendors as required, where service levels are not met, to facilitate outcomes for end users and improve vendor delivery capability.

Business Continuity
- Lead and develop the plan to maintain technology resiliency of critical systems and infrastructure to support business operations in the event of a disruption.
- Responsible for ensuring that annual Disaster Recovery and Penetration Testing are performed and that follow up actions from testing activities are tracked and completed.

Essential / desirable requirements
- Relevant Tertiary qualifications in IT, management or a business-related discipline would be highly regarded.

The role description will outline any qualifications, licences and specific requirements of the role. If you are interested in this job we encourage you to read the attached role description and talk to the contact officer.



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