Technology Infrastructure Manager

7 days ago

Brisbane, Queensland, Australia beBeeSpecialist Full time $100,000 - $120,000

Job Overview:

We are seeking a highly skilled IT Specialist to join our team in Cleveland, OH. The ideal candidate will have 8–10 years of experience in IT support or IT infrastructure in a small to mid-size company setup.

Key Responsibilities:
  • End-user support: Troubleshoot hardware/software issues, install new software, assist users with access or system problems.
  • Infrastructure maintenance: Replace and manage desktops, laptops, printers, cabling, routers/switches, etc.
  • Server & backup management: Ensure regular server backups, monitor health, and ensure data recovery readiness.
  • Network administration: Handle LAN/WAN troubleshooting, Wi-Fi support, VPN, phone systems, and internet connectivity.
  • Vendor management: Collaborate tactfully with the current outsourced IT vendor; progressively take over control of systems, passwords, backups, and configurations.
  • System documentation & reporting: Maintain system inventories, passwords, process documentation, and create simple IT operational reports.
  • IT security & compliance: Gradually introduce basic IT hygiene, ensure updates, antivirus, and backup integrity.

Required Skills and Qualifications:

  • 8–10 years of experience in IT support or IT infrastructure in a small to mid-size company setup.
  • Solid hands-on skills with Windows systems, hardware replacement, networking (routers, switches, cabling).
  • Familiarity with backup systems, file servers, and small business security tools.
  • Ability to work independently and juggle multiple responsibilities with minimal supervision.
  • Basic scripting or report generation skills (e.g., Excel macros, PowerShell) is a plus.
  • Experience working in manufacturing or industrial environments is desirable.

Benefits:

  • This is a strategic hire – once internal control is regained from the outsourced vendor, the scope of responsibilities will grow, potentially including more advanced systems and process improvements.
  • Opportunity for permanent role conversion and increased responsibilities over time.
Additional Notes:
  • This is a senior-level position requiring strong interpersonal and negotiation skills – must be tactful and street-smart in navigating the handover from a controlling IT vendor.
  • The ideal candidate should be a self-starter, resourceful, and solution-oriented, comfortable being the single point of contact for IT in the organization.

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