Quality Coordinator

5 days ago

Perth, Western Australia Bhp Full time

**About BHP**

At BHP we support our people to grow, learn, develop their skills and reach their potential. With a global portfolio of operations, we offer a diverse and inclusive environment with extraordinary career opportunities. Our strategy is to focus on creating a safe work environment where our employees feel strongly connected to our values and objectives, and where the capability of our people is key to our success.

Come and be a part of this success.

**About the Role**:
As the Quality Coordinator, you will safely and effectively deliver ISO 9001 processes to our operating environment, ensuring the customers remain a focus through investigation and resolution of complaints, and ensuring sales be urgently undertaken for material that does not conform to customer expectations.

This role will work closely with the Supervisors - Packaging, Supervisor - Laboratory, SI - Logistics, Marketing, ISO certification vendors and SIs - Production.

**Responsibilities Include**:

- Managing the quality systems in Kwinana - including ISO 9001. This includes:

- Monitoring and reporting on Quality activities, processes and procedures
- Reviewing quality related documentation on behalf of users and Quality Auditors
- Developing internal auditing tools and conducting internal audits and reports
- Scheduling and co-ordinating internal and external Quality Audits
- Supporting Kwinana teams with regulatory and quality training, and quality planning advice
- Participation in the Marketing/Integrated Planning meetings.
- Management of customer enquiries - including arrangement of samples, bag quality, audit questionnaires, new customer information packs and associated information.
- Management and resolution of customer complaints, including investigations, 5 whys, leading to improvement initiatives and developing data driven solutions to issues in conjunction with the process owners
- Meeting Field leadership KPI's and BOS systems targets
- Regular feedback for Co-Ordinator packaging, laboratory and Supervisors to ensure effective flow of communication to the packaging teams around quality expectations
- Contacting marketing regularly for urgent sale of material not meeting quality specifications

**About You**:
As the successful applicant you will possess the following:

- ASQ certification, eg ISO 9001:2015 Certified Internal Auditor (Quality Management System Training)
- Excellent communication, interpersonal and public speaking skills
- Planning and problem solving skills
- Ability to collaborate with and influence others to achieve goals
- Experience working with Quality Systems or laboratory background

**About Our Process**

At BHP, we are committed to employing individuals who align with the BHP Charter Values and meet the requirements of the role. As part of the recruitment process, there are a number of checks which may be conducted to demonstrate applicants suitability for a role including police / criminal background checks, medical, drug and alcohol testing, due diligence checks, right to work checks, and/or reference checks.

**Supporting a Diverse Workforce**

The size and magnitude of our business not only provides significant opportunity for professional development, but also attractive salary packages with performance-based bonuses and a unique BHP employee share program.

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