Customer Experience Strategy Specialist

6 days ago

Brisbane, Queensland, Australia Australian Retirement Trust Full time

Be part of an inclusive and high-performing team
- Enjoy a rewarding career move with opportunities for development
- Make a difference with a fund that puts members first

**About us**

When you work for Australian Retirement Trust, every day is an opportunity to be a force for good in the lives of more than 2 million members.

Australian Retirement Trust is the super fund formed through the merger of Sunsuper and QSuper. As one of Australia's largest superannuation funds, we proudly take care of over $200 billion in retirement savings. Our teams are as diverse and unique as the members we strive to inspire and empower. Our inclusive culture means you will be valued and heard in a respectful workplace, where you can be your authentic self every day.

**About the role**

To support our success we are looking for a Customer Experience Strategy Specialist to join the Member Experience & Insights team based in Brisbane.

As the Customer Experience Strategy Specialist, you will be responsible for making positive shifts to customer and business results by designing services and solving problems with a human lens. By actively partnering with key business stakeholders (business units and significant programs of work) you will help to shape strategic direction and the resulting scaled change via a customer lens. You will utilise human centred design methodologies to deeply understand the customers and the organisation's needs, and design and support the delivery of enhanced experiences.

This role is available as a permanent opportunity.

**About you**

If this is the right role for you, your skills and qualifications will include:

- Experience in Service Design, Customer Experience Design, Customer Research or Strategy.
- Demonstrated ability to effectively lead meetings and facilitate workshops to engage stakeholders, elicit outcomes and bring a diverse range of stakeholders on the journey.
- Advanced written and oral communication skills with the ability to translate technical concepts to targeted audiences.
- Strong business acumen - understanding of broader business challenges and how to drive change through complex project and business environments.

**How you'll benefit**

As part of the Australian Retirement Trust team, you'll have access to development programs that help you focus on solutions-based outcomes, and innovative ways to support our members. We provide a dynamic and rewarding work environment featuring:

- Competitive salary, bonus, and super offerings
- Flexible work arrangements
- Generous parental leave entitlements
- A focus on learning and development, including study assistance
- Volunteer and community service leave
- LGBTQI + and disability employee networks
- Wellbeing initiatives including Employee Assistance Program and discounted health insurance
- An additional leave day each year on top of annual leave.

**Next steps**

**Eligibility**

This position is available to existing Australian Retirement Trust employees, temps and contractors only.

LI-DNI

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