Device Lifecycle Asset Management Service Lead

7 days ago

Sydney, New South Wales, Australia Cisco Systems Full time

Today's challenging business environment is more than that - it's a period of disruption between the pandemic, global business change and internal process complexity. For us to focus on simplicity and the best customer experience, we need great talent and the right skillsets to be successful. This is now a mantra for our Cisco leadership team and for us.

**What You'll Do**

As part of the Digital Workplace team we are responsible for providing an extraordinary personal computing experience. Our goal is to ensure an amazing user experience providing employees with the right tools, at the right time in order be their best. We focus on the details, so employees can focus on their work. We are looking for a Service Manager, with a focus on laptop lifecycle management or similar service to join the Device Experience team.

Who You Are
- We're seeking a talented, experienced, and self-motivated Service Manager who has a real passion for service management, user experience and technology. You will partner with multiple stakeholders including Engineering, Employees, Procurement and Support. You will bring your experiences and insights to create meaningful improvements across the service.
- Minimum requirements include:
- Bachelor or master's in computer science, business management or a relevant degree.-
- 5+ years of industry experience, ideally in a global organization.-
- Experienced in working with a globally dispersed team-
- Experienced in supplier contracts and lease and purchasing agreements-
- Ability to negotiate and monitor service levels-
- Using analysis techniques and data visualization to make recommendations-
- Ability to solve complex and time sensitive issues-
- Provide support and empathy to user requirements and escalations-
- Experience managing logistics in a complex and evolving hybrid working environment.-
- Contribute to IT service lifecycle from planning through to service improvement, encompassing all other elements of service delivery including change, incident, and problem management.-
- Builds effective relationships with various business functions globally, in partnership with IT peers, including keeping stakeholders informed regarding capabilities roadmap and challenges.-
- Excellent verbal, written and interpersonal skills.- Collaborative and open style with a constructive and positive outlook.

**Cisco COVID-19 Vaccination Requirements

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