Customer Service Advisor

**Description**:
About CES
Accelerating the transition to a circular economy.
We believe there is a better way to recycle that positively impacts individuals, communities, and the environment.
We provide services and technology to enable the circular lifecycle of a drinks container, keeping these containers out of oceans and landfill and helping transform them into resources that can be used again and again. As well as a suite of SaaS IT products, our business services include: accounting, payments, brand & marketing, materials trading, HR, customer service and support.
About the role
Do you enjoy engaging with customers and business partners, troubleshooting, and resolving queries and issues for them? Do you love being part of a busy contact centre team, working together to build a knowledge base and continuously improve the end-user experience? If so, we have a new permanent full-time opportunity in our collaborative and supportive Contact Centre team.
There's no sales requirement in the role - we're a customer service team that assists and positively influences recycling customers (end users and our recycling business partners). Our customers are at the core of everything we do - by helping them we help the environment and create a brighter future.
You will attend our North Sydney office at least once a fortnight as per the team's anchor day. There may also be times when you are required to come in more often for company events, team-building activities and further training.
We need self-driven people who can work autonomously and problem-solve day-to-day, and proactively engage and contribute to the team on office days. Excellent communication skills and the ability to multi-task will help you succeed.
Although we provide structured onboarding with great training and support, you will still need to hit the ground running so prior Contact Centre experience is required for this role.
As a Customer Service Advisor at CES, you represent our brand and are responsible for providing exceptional customer engagement via professional written and verbal communication.
We encourage flexible working, and we work with our team members to achieve positive life/work balance for the team as a whole.
**Skills and Experiences**:
**About you**:
**Availability requirements**:

- You must have a dedicated home workspace (free from distractions and background noise).
- You must have reliable and consistent internet service.
- You must be able to come into the North Sydney office at least once a fortnight as per our team office day, and as required for events and further training.
- You are able to work a 5-day working week, 38 hours per week. We operate Monday to Sunday, with the earliest start being 8am (7am in winter), and latest finish 8pm (7pm in winter). We work on a rotating roster, and you must be available to work any of our shifts on any given week.

**Skills and experience**:

- Excellent communication skills and ability to multi-task
- Ticketing system experience or similar (e.g. Zendesk or Service Now, or CRM experience) is required
- Strong customer service focus, with a high drive to provide a positive experience to customers and continuously improve our service, and ultimately improve recycling rates

**Note**: Weekend, Evening & Public Holiday shifts are rostered and paid in accordance with the relevant award.
Why work with us?
- You'll have a structured onboarding and training process to learn our systems and get to know the team
- You'll have the opportunity to make a difference by supporting the success of container recycling schemes around Australia
- We have a high-performing team working for purpose - what we do positively impacts communities and the environment
- We have a great culture and amazing people