Senior Strategy Advisor

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NSW Department of Customer Service provided pay range

This range is provided by NSW Department of Customer Service. Your actual pay will be based on your skills and experience — talk with your recruiter to learn more.

Base pay range

A$125,693.00/yr - A$138,510.00/yr

Senior Strategy Advisor, Ongoing opportunity based in Sydney CBD + hybrid working options

• Ongoing, Full-Time, located in Sydney (McKell)
• Salary Band Grade 9/10 commencing salary: $125,693 - $138,510+ 11.5% superannuation
• Working within a supportive, high performing team that solves meaningful problems, values continuous learning and wants to create the best outcomes for the people of NSW.

Solving the hardest problems requires the best people.

Are you passionate about driving great outcomes for the people of NSW through designing considered strategies?

Are you an experienced advisor looking for an exciting new opportunity to collaborate with leaders across DCS to transform the way our organisation operates?

Do you have a customer-centric, solution-focused, collaborative way of working?

If you answered yes to these questions, then this could be your dream job.

At DCS, we tackle the issues that shape how 8 million people live, work and do business in NSW. Our Corporate Strategy team is the engine room for that change-asking the hard questions, sifting signal from noise, and turning insight into practical, organisation‑wide action. If you thrive on solving meaningful problems, enjoy working end‑to‑end across the strategy value chain, and want your work to move the dial for citizens and colleagues alike, we'd love to meet you.

We are seeking a Senior Strategy Advisor to bring their passion for problem-solving to lead and enable the delivery of key initiatives across the Department.

What you'll do.

• Diagnose and define: Interrogate data, evidence and trends to pinpoint the root causes of our biggest strategic challenges.
• Design and frame: Shape clear, testable strategic options, business operating models and budget bids that stand up to senior‑level scrutiny.
• Drive through to delivery: Translate recommendations into prioritised initiatives, success measures and decision papers that accelerate execution.
• Influence for impact: Bring an independent, critical‑thinking lens to executive discussions-bridging analytics with persuasive storytelling to win buy‑in and secure resources.
• Continuously uplift: Champion structured problem‑solving disciplines and intellectual rigor across the team, mentoring colleagues and embedding best practice.

To be successful in this role, you will bring:

• Strategic problem-solving expertise: Applying hypothesis-led, data-driven techniques to clarify complex issues and craft actionable recommendations.
• End-to-end strategy value-chain experience: Demonstrated ability to move seamlessly from framing a problem through analysis and option design to implementation planning and performance tracking.
• Sharp critical-thinking and financial literacy: Comfort dissecting financial models, operational data and qualitative insights to surface the real drivers of value.
• Influential communication: Proven skill translating dense analysis into crisp executive narratives and recommendation papers - briefings, slides and business cases that drive decisions.
• Change orientation: Track record of turning strategic insights into tangible organisational change, with an a bent towards citizen outcomes and public value.
• Stakeholder savvy: Ability to build high-trust relationships across diverse functions and seniorities, balancing consultation with independent judgement.
• Growth mindset: Curiosity, adaptability and commitment to lifting he team's collective capability in a fast-moving, ambiguous environment.
• Impact at scale: Your analysis and advice will influence policy, services and investments that reach every person in NSW.
• Intellectual stretch: Work on a rolling portfolio of the Department's most intellectually demanding and high‑profile challenges.
• Supportive culture: Be part of a tight‑knit, high‑calibre team that values diversity of thought, healthy debate and continuous learning.

Ready to solve the next big problem with us? Apply now and help shape the future of customer service in NSW.

Your application should include an up-to-date CV which clearly details your relevant skills and experience to this position. Cover Letter and Selection Criteria are not mandatory.

Salary Grade 9/10, with the base salary for this role starting at $125,693 base plus superannuation

Click Here to access the Role Description. For enquiries relating to recruitment please contact Nicole Turner via nicole.turner@customerservice.nsw.gov.au.

Visit the Capability Application Tool to prepare for the recruitment process by accessing practice application and interview questions based on the focus capabilities listed in the role description.

Closing Date: 10am Monday 2nd June

Careers at Department of Customer Service
A career at the Department of Customer Service (DCS) gives you the opportunity to help improve government services and be part of reform that benefits people across NSW. We are focused on delivering excellent customer service, digital transformation, and regulatory reform. Come join us and influence the future of our great state.

Belong in our diverse and inclusive workplace

The strength of our workforce lies in its diversity and embracing difference, while the key to our success is leveraging the contributions of employees with different backgrounds and perspectives.

You can view our full diversity and inclusion statement here.

We want you to bring your best self to this application process. If you have any support or access needs that may require adjustments to allow you to fully participate in this selection process (including an alternate format of the application form) please contact nicole.turner@customerservice.nsw.gov.au or 02 9494 8351.

For more information, please visit

Information on some of the different types of disabilities

Information on adjustments available for the recruitment process

Seniority level

• Seniority levelMid-Senior level

Employment type

• Employment typeFull-time

Job function

• IndustriesProfessional Services, Strategic Management Services, and Think Tanks

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