Enrolment Specialist

Join the dynamic and innovative Swinburne Enrolment and Graduation Services team
- Fulltime, 12-month position at our Hawthorn campus
- HEW 6 salary + 17% super

**About the Role**
We are seeking a student-focused professional to join our team as an Enrolment Specialist. Reporting to the Enrolment Specialist, Coordinator, this role is responsible for providing expert advice on course enrolment and study planning.

Located within Student Administration, and responsible for a portfolio of courses within an Academic School, the role serves as a key link between students, academic staff, and teaching teams. You will support students throughout their studies with accurate, timely, and friendly advice, playing a vital role in their overall experience at Swinburne.

While general course enquiries are handled by studentHQ, more complex matters will be referred to you. You will need to develop in-depth knowledge of course structures, study plans, and award requirements, and build strong relationships with academic staff.

The role also involves supporting staff at studentHQ by sharing specialist knowledge to build broader course understanding. Flexibility to work across Student Administration is required to meet operational needs and support professional development.

**About You**
**To be suitable for this role you will need to have experience in the below key accountabilities**:

- Significant experience in the coordination of student client services functions and demonstrated ability to deliver high quality services to a range of stakeholders
- Excellent organisational and time management skills and the ability to establish and communicate clear priorities from competing demands
- Demonstrated knowledge and understanding of Vocational Education, Higher Education and foundation administrative process and legislative requirements
- Excellent attention to detail ensuring a high level of accuracy in organisational matters and written materials

Further information about this role can be found in the attached position description.

**Qualifications**
Degree with subsequent relevant experience; or extensive experience and specialist expertise or broad knowledge in technical or administrative fields; or an equivalent combination of relevant experience and/or education/training

**About Swinburne University of Technology**
Swinburne's strategy draws upon our understanding of future challenges. We choose to build Swinburne as the prototype of a new and different university - one that is truly of Technology, of Innovation and of Entrepreneurship. We are committed to a differentiated university proposition in education and research.

**To Apply**
Please submit your CV and cover letter addressing your suitability for this position.

To review the Position Description and to apply, please scroll down to the bottom of the page.

If you are viewing this advert from an external site, please click 'apply' and you will be redirected to Swinburne's Jobs website to access the Position Description at the bottom of the page.

**Applications Close: Sunday 1st June 2025, 11pm**

Swinburne offers flexible working options contained in our leave and parenting/carer policies to support work-life balance.

**Diversity, Equity and Inclusion**
Swinburne has become a world-class university, driving social and economic impacts through science, technology, and innovation. As a dual-sector university, our vision is for people and technology working together to build a better world.
Central to our vision is our commitment to diversity, equity, and inclusion. We pride ourselves on being an equal opportunity employer focused on attracting, retaining, and developing great talent. We work to remove barriers related to gender identity, culture, ethnicity, sexual orientation, disability, and age.

We strongly encourage applicants from diverse Aboriginal and Torres Strait Islander communities. Our Moondani Toombadool Centre leads our Indigenous education and culture at Swinburne, guided by community wisdom and leadership.

**Victoria's Commitment to Action: Improving international student employment outcomes.**
- As a Circle Back Initiative Employer, we commit to responding to every applicant._
LI-SW