Enrolment Family Liaison

2 weeks ago

Melbourne, Victoria, Australia beBeeFamilyFocus Full time $60,000 - $80,000

**Enrolment Specialist Role Summary:**

Our Enrolment Team is seeking an experienced Enrolment Support Officer to manage the enrolment process for new families.

The Opportunity:

In this pivotal role, you will be responsible for guiding families through the application process, ensuring seamless communication and efficient resolution of queries.

Key Responsibilities:

  • Family Onboarding Process:** Coordinate with new families to complete all necessary documentation and ensure a smooth transition into our Early Learning Centre.
  • Waitlist Management: Maintain accurate records and provide timely updates to prospective families.
  • Occupancy KPIs:** Contribute to achieving and maintaining targeted occupancy levels by implementing effective strategies to optimize enrolments.
  • Booking Changes: Manage and facilitate booking change requests, minimizing disruption to current families.
  • Orientation Arrangements:** Arrange orientation sessions to introduce families to our learning environment and policies.
  • Collaboration: Collaborate with internal teams to enhance the overall family experience.

Essential Skills and Qualifications:

  • Excellent interpersonal and communication skills.
  • Strong organisational abilities with attention to detail.
  • Familiarity with childcare regulations and enrolment procedures.
  • Customer-centric approach with a passion for early childhood education.

Benefits of Working with Us:

We offer a supportive team environment and opportunities for career growth in early childhood education. Our purpose-built Centres and enriching learning environments reflect our commitment to delivering exceptional care and education.

About This Role:

This Enrolment Support Officer role requires a customer-focused individual who can effectively manage multiple priorities and maintain open communication with families. If you are passionate about providing exceptional service and contributing to the success of our Enrolment Team, we encourage you to apply for this exciting opportunity.

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