Passport Support Officer

7 days ago

Canberra, ACT, Australia Chandler Macleod Full time

As one of the Australia's largest providers of human resources solutions, Chandler Macleod has a proven track record of unleashing potential in people and companies. For over 40 years Chandler Macleod's recruitment business has connected leading-edge projects and employers with outstanding business professionals.

Our Federal Government client is seeking to engage a Passport Support Officer on a contract for 6 month.

**About the Role**:
**JOB OVERVIEW (POSITION MAY INCLUDE SOME OR ALL OF THE FOLLOWING)**
- Under general supervision and direction:

- Assist in the travel document production workflow, i.e.: scanning/ cropping photos, ensure data quality prior to the issue of Australian travel documents.
- Manage competing priorities and work autonomously and/or with limited direction
- Build and manage constructive working relationships
- Perform general office administrative duties and assist Passport Case Officers and members of the Leadership team where required.

**Experience**

The successful applicant is expected to have strong attention to detail, excellent customer service and communication skills

**Capabilities**
- Work collaboratively across the department to achieve as a team
- Negotiate, advocate, represent and influence with excellence
- Problem solve using judgement while managing risk
- Display personal resilience
- Maintain highest levels of integrity
- Value and promote diversity
- Self-management to achieve timelines

**Technical Capabilities**
- Demonstrated understanding of the priorities of the Australian passport office
- Demonstrated ability to perform client service duties
- Demonstrated understanding of legislative and broader government policies relevant to the delivery of passport services

*

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