Customer Advocate

4 days ago

Melbourne, Victoria, Australia Carsales Full time

Company Description
**Curious to grow? Join a team that's passionate about making buying and selling a great experience.**
- Autonomy to choose where you work from - Office, Hybrid or Anywhere._

RedBook Inspect, part of the carsales network, is a fast-growing business providing cutting edge safety and inspection services digitally delivered with a talented and highly qualified workforce. We use the latest tech to drive improved safety and commercial outcomes to a range of industry sectors including rideshare and finance.

By assisting our customers through their journey and supporting them with their needs, you are contributing to the goals of the greater Customer Service Team, driving both customer satisfaction and loyalty in a positive direction.

**What's on offer**
- We're a certified Great Place to Work, Family Friendly Workplace and WGEA Employer of Choice.
- Autonomy to choose where you work from - Office, Hybrid or Anywhere.
- Support of a highly engaged, high-performing team. We have incredible talent in carsales that you will learn from.
- 18 weeks paid parental leave for primary caregivers, four weeks paid secondary caregivers leave, six weeks paid gender transition leave.
- Regular Hackathons, endless learning and development opportunities, and a range of activities that will help support your mental, emotional and physical wellbeing.

**Job Description**:
**What you'll be doing**
- Assisting with general enquiries which may include booking vehicle inspections, taking payments and assisting with rideshare and finance enquiries.
- Understand and share expertise in efficient problem solving.
- Demonstrate understanding, motivations and expertise in meeting KPIs.
- Help to build and maintain our loyal customers and members.

**Qualifications**:
**What we're looking for**
- Help to build and maintain our loyal customers and members through your strong customer service skills.
- Reliable person with strong time management.
- Demonstrate empathy when dealing with customers.
- Work well under pressure.
- Savvy in technical troubleshooting/ problem-solving.
- Demonstrated inclusive and interpersonal attributes that connect you to our behaviours (we change the game, we own it, we step in, we are curious, we don't take ourselves too seriously).

Additional Information
**A few other things we want to let you know about...**
- We know how important keeping that balance between work/life is and have a range of flexible working options on offer, including part time work. We are open to this conversation during our recruitment process - if you want to know more just ask.
- We are a proud Circle Back Initiative Employer which means we are committed to responding to every job applicant.
- So come and join our team - because every role is a big role in our plans to go big.

  • Support Customer Advocate

    6 days ago

    Melbourne, Victoria, Australia beBeeCustomer Advocate Full time $60,000 - $99,000

    As a dedicated customer advocate, this role offers a fast-paced opportunity to support customers with after-sales enquiries.Key Responsibilities:Address product quality and transit damage issues, as well as spare parts requirements.Deliver exceptional customer service through prompt and effective issue resolution.Process customer claims and return...

  • Customer Advocate

    6 days ago

    Melbourne, Victoria, Australia beBeeEngagement Full time $85,075 - $103,895

    Customer Advocate RoleThe Customer Advocate is the face of our organization to customers, providing exceptional support and ensuring a seamless experience.This role involves establishing strong relationships with customers, acting as their champion and advocate. The Customer Advocate will work closely with technical teams to address and resolve customer...

  • Customer Advocate

    4 days ago

    Melbourne, Victoria, Australia beBeeCustomer Full time $60,000 - $90,000

    Customer AdvocateWe seek a skilled customer advocate to provide exceptional service in high-pressure situations.Main Responsibilities:Offer quality customer service with empathy and understanding.Guide customers through account hardship processes.Review and assess hardship applications from various sources.Complete administrative tasks, including processing...

  • Customer Experience Advocate

    2 weeks ago

    Melbourne, Victoria, Australia beBeeCustomerExperience Full time $70,000 - $99,000

    Job Title: Customer Experience AdvocateThe primary responsibility of a Customer Experience Advocate is to ensure seamless due diligence processes for customers seeking digital certificates. This role requires high levels of accuracy, attention to detail, and effective communication to guarantee customer satisfaction.

  • Customer Advocate

    3 days ago

    Melbourne, Victoria, Australia Selfwealth By Syfe Full time

    OverviewSyfe is APAC's leading digital wealth platform, empowering people to build their wealth for a better future. Managing well over US$10 billion in assets, the platform offers access, advice and affordability across diversified portfolios, cash management solutions and brokerage. Syfe operates in Singapore, Hong Kong and Australia and serves nearly half...

  • Customer Experience Advocate

    3 days ago

    Melbourne, Victoria, Australia beBeePublishing Full time $60,000 - $80,000

    Job Title:">Customer Experience Advocate">We are seeking a skilled and dedicated Customer Experience Advocate to join our team. As a key member of our innovative team, you will play a vital role in revolutionizing the way publishers make books available in an on-demand world.

  • Customer Advocate

    1 week ago

    Melbourne, Victoria, Australia Selfwealth by Syfe Full time

    OverviewSyfe is APAC's leading digital wealth platform, empowering people to build their wealth for a better future. Managing well over US$10 billion in assets, the platform offers access, advice and affordability across diversified portfolios, cash management solutions and brokerage. Syfe operates in Singapore, Hong Kong and Australia and serves nearly half...

  • Customer Advocate

    2 days ago

    Melbourne, Victoria, Australia Selfwealth By Syfe Full time

    Why this role mattersSyfe is APAC's leading digital wealth platform, empowering people to build their wealth for a better future. Managing well over US $10 billion in assets and built on the pillars of access, advice and affordability, the platform caters to the different wealth needs of individuals with diversified portfolios, cash management solutions and...

  • Customer Experience Advocate

    6 days ago

    Melbourne, Victoria, Australia beBeeAdvocate Full time $84,000 - $114,400

    We are seeking a highly skilled professional to join our team as a Customer Experience Advocate.Job DescriptionThe ideal candidate will have 1-3 years' experience or recent graduates with relevant internships or part-time work. They will be responsible for ensuring high levels of customer satisfaction through excellent service and providing feedback to the...

  • Customer Advocate

    5 days ago

    Melbourne, Victoria, Australia Selfwealth by Syfe Full time $70,000 - $120,000 per year

    Why this role mattersSyfe is APAC's leading digital wealth platform, empowering people to build their wealth for a better future. Managing well over US $10 billion in assets and built on the pillars of access, advice and affordability, the platform caters to the different wealth needs of individuals with diversified portfolios, cash management solutions and...