Customer Service/Office Administrator

**Do you thrive in a fast, ever-changing environment, where multi-tasking is required?**

**Do you perform well under pressure, while still delivering a high level of care and customer service?**

**Do you have HIGH attention to detail, and can follow processes?**

ARE YOU AN AWESOME OFFICE ALL-ROUNDER WITH RECEPTION EXPERIENCE AND A HIGH ATTENTION TO DETAIL & looking for a supportive team culture, career opportunities & the occasional donut day : -) **Then this opportunity is for you**

We are looking for another **FULL-TIME** or **PART-TIME ** (9am to 5pm 4 or 5 days a week) team member to join our close-knit team based in Research (near Eltham).

**BENEFITS of JOINING OUR TEAM**
- Supportive team culture with the occasional donut day : -)
- Full Training & Onboarding process
- A casual work environment with uniforms provided and 'Free Dress Friday's'
- Full Time or Part Time | 30-38 hours a week (9am to 5pm 4 or 5 days a week)
- Growing business with **long-term and career progression opportunities**:

- A four-legged team member (Rottweiler), who is also the laziest member of the team, nevertheless, he is a full-timer and we love him.

As a **Client Coordinator & Administration Legend**, you will be responsible for the **day-to-day admin, reception and job scheduling of between 3 & 10 clients**, depending on their size and requirements.

**YOUR JOB WOULD BE TO MAKE OUR CLIENTS' BUSINESS MORE EFFICIENT & MORE PROFITABLE**
- Personal Assistant & Administration Support to our Company Director and **between 3 & 10** clients
- Build & retain relationships with all clients
- Reception Services - answering & managing all incoming calls, as well as making outgoing calls
- Job Management - Processing purchase orders, scheduling jobs in a job management software, communicating with our clients' clients, processing and following up quotes & invoices, following all checklists and processes

**Skills Required**:

- **Ability to work under pressure, create solutions and adapt to change**:

- A **positive attitude** and BRILLIANT phone manner
- Data Entry with **high attention to detail (a MUST) & the ability to Multi-Task**:

- Ability to work well in a team, even when it is busy
- Knowledge of Word, Excel & Outlook
- High-level customer service
- Ability to pick up new computer systems and software programs
- Enthusiastic, flexible and not afraid to get your hands dirty or learn new skills with a varied workload
- Take pride in and be responsible for your work, and understand the importance of working to a high standard to support our clients

**BONUS POINTS IF YOU HAVE;**
- Bookkeeping knowledge and **Xero** experience
- Knowledge of **ServiceM8**:

- Knowledge of writing Business Systems, Procedures and Checklists

**MUST LIKE BIG DOGS,** as we have a four-legged team member who is also the laziest member of the team, but nevertheless, he is a full-timer.

**Application Process**

If you have the above skills, please submit your resume with a cover letter explaining why you should be considered for this role.

**Please note**:

- There will be a training period at the commencement of this job, and these hours will be paid at a reduced rate.

**Job Types**: Full-time, Part-time, Casual
Part-time hours: 20-38 per week

**Salary**: $25.00 - $28.00 per hour

Schedule:

- Monday to Friday

Ability to commute/relocate:

- Research, VIC 3095: Reliably commute or planning to relocate before starting work (required)

Application Question(s):

- Do you like dogs?
- Do you smoke?
- How many days (9-5pm) can you work?
- What is your vaccination status?
- Will you be pro-active in learning new software?
- What makes you a great team member?

**Experience**:

- Reception: 1 year (preferred)
- Office administration: 3 years (preferred)

Work Authorisation:

- Australia (preferred)