Hotel Duty Manager

2 weeks ago

Melbourne, Victoria, Australia Novotel Preston Full time

**Novotel Melbourne Preston** is located in the heart of Melbourne's eclectic northern suburbs, 20 minutes from Melbourne Airport and close to the CBD.

Boasting a freshly refurbished lobby, rooms, restaurant and cafe, with the largest conference and events facilities within the Melbourne portfolio.

Novotel Melbourne Preston is growing and require a passionate **Hotel** **Duty Manager** who strives to provide quality service with a smile and assist in leading the team to success.

To be successful you will require:

- Similar role in a hotel/accommodation environment preferable
- Organised and able to manage multiple priorities
- Exceptional interpersonal skills with ability to delegate tasks
- Ability to remain calm and effective in high volume work situations
- Ability to lead a team to success by leading by example

Tasks required include:

- Leading the team in absence of management and act as a hotel representative on behalf of the Hotel
- Drive a Heartist culture for our guests and team members
- Ensure Accor's ALL program is maintained and delivered to its highest standards
- Monitoring all arrivals and departures, communicating with relevant teams to ensure smooth operations

What's in it for you:

- Up to 50% Accommodation discounts from you first day, including Friends and Family discounts
- 30% off food & beverage
- Career growth opportunities with an international hotel brand
- Training opportunities to grow your career opportunities
- An opportunity to work in a supportive team at the heart of the business

**Job Types**: Full-time, Permanent

**Salary**: From $68,000.00 per year

**Benefits**:

- Employee discount
- Employee mentoring program
- Professional development assistance
- Referral program

Schedule:

- 8 hour shift
- Afternoon shift
- Day shift
- Evening shift
- Morning shift
- On call
- Public holidays
- Rotating roster
- Shift work
- Weekend availability

**Experience**:

- Customer service: 1 year (required)

Work Authorisation:

- Australia (required)

Work Location: In person

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