Hotel Duty Manager

3 weeks ago


Melbourne, Victoria, Australia at Full time
Hotel Duty Manager - Permanent Overnight

Add expected salary to your profile for insights

Crown Resorts is a great place to visit and it's an even better place to work, a place where you can play your part in creating joyful experiences for our guests and our people. We value passion, creativity, and an appetite for change - for the better. Here, you'll be part of the team, empowered to explore more, experience more and supported by your leader to grow and develop.

Crown is the ultimate destination for luxury hotel experiences. The Hotel Duty Manager will lead the Front Office team to ensure a smooth and successful service experience for all guests.

In this role, you'll deliver memorable guest experiences through genuine care and service, as well as:

  • Oversee Rooms Division operations, collaborating with internal departments to ensure smooth overnight service aligned with Crown standards.
  • Uphold OH&S standards to maintain a safe and compliant work environment.
  • Anticipate guest needs, resolve escalated issues promptly, and ensure service excellence.
  • Operate confidently and independently in a fast-paced environment.
  • Identify operational challenges and provide coaching and mentorship to team members.

About You

You bring:

  • Extensive experience in hotel front office operations, ideally in a leadership role.
  • Strong skills in team development, coaching, and conflict resolution.
  • Familiarity with Hotel Property Management Systems (preferably OPERA)
  • High attention to detail and strong operational oversight.
  • A proactive approach to mentoring and supporting team performance.
Company Description

BETTER BEGINS HERE

Crown Resorts is a great place to visit and it's an even better place to work, a place where you can play your part in creating joyful experiences for our guests and our people. We value passion, creativity, and an appetite for change - for the better. Here, you'll be part of the team, empowered to explore more, experience more and supported by your leader to grow and develop.

Crown is the ultimate destination for luxury hotel experiences. The Hotel Duty Manager will lead the Front Office team to ensure a smooth and successful service experience for all guests.

In this role, you'll deliver memorable guest experiences through genuine care and service, as well as:

  • Oversee Rooms Division operations, collaborating with internal departments to ensure smooth overnight service aligned with Crown standards.
  • Uphold OH&S standards to maintain a safe and compliant work environment.
  • Anticipate guest needs, resolve escalated issues promptly, and ensure service excellence.
  • Operate confidently and independently in a fast-paced environment.
  • Identify operational challenges and provide coaching and mentorship to team members.

About You

You bring:

  • Extensive experience in hotel front office operations, ideally in a leadership role.
  • Strong skills in team development, coaching, and conflict resolution.
  • Familiarity with Hotel Property Management Systems (preferably OPERA)
  • High attention to detail and strong operational oversight.
  • A proactive approach to mentoring and supporting team performance.
Additional Information

This role requires:

  • Full and unrestricted Australian working rights
  • Availability to commit to a 7-day roster of permanentovernights, weekends and other peak periods
  • A valid Victorian Driver's Licence.
  • A valid Victorian RSA Certificate

What you can expect from us

On top of exciting career possibilities, we offer better exposure to experiences and learning. To see our range of benefits and opportunities visit Crown Resorts Careers.

Our Crown Community celebrates uniqueness and embraces diversity. We welcome the creativity, insights and experiences from people of different race, age, religion, cultural background, gender, people with disability, people who identify as LGBTIQ+ and Aboriginal and Torres Strait Islander; people like you.

Unlock job insights

Salary match Number of applicants Skills match

To help fast track investigation, please include here any other relevant details that prompted you to report this job ad as fraudulent / misleading / discriminatory.

Researching careers? Find all the information and tips you need on career advice.

#J-18808-Ljbffr
  • Hotel Duty Manager

    1 week ago


    Melbourne, Victoria, Australia Hotel Grand Chancellor Melbourne Full time

    **DUTY MANAGER**At the Hotel Grand Chancellor Melbourne we have an exciting opportunity available for a self-motivated and reliable individual who is passionate about advancing their Hotel Management career.Reporting to the Front Office Manager, the Duty Manager will be responsible for the day-to-day Front Office operations to ensure all responsibilities...

  • Duty Managers

    1 week ago


    Melbourne, Victoria, Australia Hotel Indigo Full time

    **Duty Manager - Hotel Indigo Melbourne Little Collins and Holiday Inn Melbourne Bourke Street**Nestled in the heart of Melbourne's vibrant CBD, an exciting new holiday destination is coming to life - enter the boutique charm of Hotel Indigo and the modern comfort of Holiday Inn, offering a unique blend of hospitality experiences across 452 rooms. One of...

  • Hotel Duty Manager

    1 week ago


    Melbourne, Victoria, Australia Astomil PL - Mail Exchange Hotel Full time

    Astomil P/L - Mail Exchange HotelWanting a flexible working week in Hospitality 4 day weeks 40 hours a weekThe Mail Exchange Hotel is located at the corner of Bourke and Spencer Streets, opposite Southern Cross Station, in the heart of Melbourne.We are searching for a dynamic hospitality guru who loves working in a fast-paced hotel and has experience in...

  • Duty Manager

    1 week ago


    Melbourne, Victoria, Australia Sussex Hotel Full time

    **Join us at the Sussex Hotel**Our core philosophy is making others feel good, feels great- Opportunities for continued learning and development- Become empowered in a dynamic role- Enjoy a friendly, respectful, and professional team that will become your family- Be recognised for your hard work and integrity**ABOUT THE JOB**We are looking for a vibrant and...

  • Duty Manager

    7 days ago


    Melbourne, Victoria, Australia Sussex Hotel Full time

    **Join us at the Sussex Hotel**Our core philosophy is making others feel good, feels great- Opportunities for continued learning and development- Become empowered in a dynamic role- Enjoy a friendly, respectful, and professional team that will become your family- Be recognised for your hard work and integrity**ABOUT THE JOB**We are looking for a vibrant and...

  • Duty Manager

    2 weeks ago


    Melbourne, Victoria, Australia Adelphi Hotel Full time $60,000 - $80,000 per year

    Front Office Supervisor - Multiple positionsPosition Overview:An exciting leadership opportunity is now available at the Adelphi Hotel, a vibrant 34-room boutique hotel on Flinders Lane in the heart of Melbourne's CBD. Known for its bold design, personalised service and unforgettable guest experiences, Adelphi is now entering a new chapter — and we're...

  • Hotel Duty Manager

    2 weeks ago


    Melbourne, Victoria, Australia At Full time

    Hotel Duty Manager - Permanent OvernightAdd expected salary to your profile for insightsCrown Resorts is a great place to visit and it's an even better place to work, a place where you can play your part in creating joyful experiences for our guests and our people.We value passion, creativity, and an appetite for change - for the better.Here, you'll be part...

  • Hotel Duty Manager

    3 weeks ago


    Melbourne, Victoria, Australia at Full time

    Hotel Duty Manager - Permanent OvernightAdd expected salary to your profile for insightsCrown Resorts is a great place to visit and it's an even better place to work, a place where you can play your part in creating joyful experiences for our guests and our people. We value passion, creativity, and an appetite for change - for the better. Here, you'll be...

  • Hotel Duty Manager

    2 weeks ago


    Melbourne, Victoria, Australia Crown Resorts Full time

    Company DescriptionBETTER BEGINS HERECrown Resorts is a great place to visit — and an even better place to work.It's a place where everyone can play their part in creating joyful experiences for our guests and each other.We value passion, creativity, and a drive for positive change.Here, you'll be part of a supportive team, empowered to explore more,...

  • Hotel Duty Manager

    2 weeks ago


    Melbourne, Victoria, Australia Crown Resorts Full time

    Hotel Duty Manager - Permanent OvernightHotel Duty Manager - Permanent Overnight1 day ago Be among the first 25 applicantsCrown Resorts is a great place to visit and it's an even better place to work, a place where you can play your part in creating joyful experiences for our guests and our people. We value passion, creativity, and an appetite for change -...