Customer Service Officer

**QLD, Nerang Aquatic Centre - Nerang 4211**
- Great career paths and development with an entrepreneurial organisation
- Free facility access
- Opportunity to make a real difference to our community

This is a great opportunity for passionate and friendly people who enjoy delighting our members and visitors and leave lasting positive impressions

**The Role**

Our **Customer Service Officers** are the heart of our business providing important services such as Reception, Merchandising and sales to our members, casual users and potential new members in accordance with our established operational routines and procedures. The primary responsibility of our Customer Service Officers is to deliver first class services to our customers ensuring it's in line our Mission, Vision and Values.

**The successful applicant must be reliable and able to work weekends.**

Key areas of responsibility include:

- Provide excellent customer service to all customers, both in person and over the telephone
- Provide customers inquiring about memberships with information and have the knowledge to sell memberships when a person joins or renews
- Promote the centres services and programs to customers and accept customer bookings and enrolments
- Develop and maintain good working relations with customers
- Promote and exercise good public relations at all times
- Opening/closing of the centre in accordance with security and safety procedures.

Skills & Attributes:

- ** ActiveEorld software knowledge desirable**:

- **Pool Lifeguard or AUSTSWIM qualification desirable**:

- Positive, friendly, helpful and energetic work style
- Computer literacy, familiarity with software packages and point of sale systems
- Experience in the leisure industry is desirable.
- Customer Service and/or Sales Experience.
- Food preparation and cleaning experience.
- Current First Aid Certificate (Workplace Level 2).
- Current CPR Certificate.
- Blue Card

**DON'T HAVE ONE OF THE ABOVE ESSENTIAL QUALIFICATIONS? APPLY FOR THIS JOB AND WE WILL PAY FOR YOUR QUALIFICATION SO YOU CAN JOIN OUR AMAZING TEAM**
If you're still keen to join our company and become a lifeguard or swim teacher, we will be happy to pay for your qualification. We run lifeguard, First Aid, CPR and swim teacher courses through Belgravia Academy. Our qualified trainers and assessors will ensure you are fully trained and qualified to become a lifeguard/swim teacher

**The Company**

Belgravia Leisure is part of the Belgravia Health and Leisure Group (BHLG) and is the fastest growing leisure organisation in Australia. Our core areas of business and facilities stewardship include health clubs, wellness and spa, golf, aquatic and sporting venues in 250 locations across Australia and New Zealand.

We are in an exciting period of growth and look to continue to diversify and deliver results while being a strong community citizen. With an annual turnover in excess of $180m, the group are looking for the best and brightest to assist with taking the organisation into the future.

We will provide innovative recruitment strategies to remove any barriers that may prevent potential suitable applicants. These includes:
Allowing a support person during an interview
We value diversity and encourage people from different backgrounds to apply, including Aboriginal and Torres Strait Islander peoples, people from culturally and linguistically diverse (CALD) backgrounds, people of any age or gender, people identifying as lesbian, gay, bisexual, trans and gender diverse, intersex and/or queer (LGBTIQA+) and people with disability.

We are committed to providing a child safe environment. Please refer to our child safety framework. Successful applicants will be required to obtain a national police check and a Working with Children check.