Workforce Management Business Partner

7 days ago

Brisbane, Queensland, Australia Serco Full time

**The team you support**

ADF Health Services provides integrated healthcare services to Australian Defence Force (ADF) personnel across Australia. As part of this contract, Serco, in partnership with Bupa, provide defence-ready clinical and support staff across 50+ on-base locations nationally, ensuring that ADF personnel have access to quality on-site medical care.

**About You**

You are a confident, driven and motivated person with experience in delivering management outcomes. You are detail oriented, analytical and process driven, and have excellent problem solving and decision-making skills. You enjoy working both autonomously and as part of a team and have the confidence to influence and communicate with stakeholders at all levels, and to work in a fast-paced complex environment with conflicting priorities. You are a respectful and professional person who demonstrates exceptional moral values in everything you do.

**About the Role**

Reporting to the Senior Workforce Management Business Partner, you will facilitate, on behalf of the Operational Support Centre (OSC), the deployment of Workforce Management strategies within the wider ASPAC. You will work within a team of Business Partners stationed around the country whilst responsible for delivering a range of services to Defence sits within your region. This will include stakeholder and customer relationship management with operating functions that derive service from the OSC ensuring alignment of staffing budgets to the commercial strategy set for each business unit. You will act as a governance and liaison point to confirm OSC commercial KPIs associated with the Workforce Plan. You will be responsible for supporting the day to day reporting functions and assisting in the development and delivery of management information initiatives. This role is open to remote working arrangements.
- To be successful in your exciting new career opportunity, you will have;_
- The highest levels of personal integrity and ethical behaviour
- Tertiary qualifications in a business or technology service delivery discipline
- Demonstrated experience with workforce management methodologies
- Well-developed technical skills with MS Office products and relevant technologies
- Experience with workforce scheduling and demand management
- Knowledge of relevant awards, agreements, and related legislation
- Good knowledge of customer operations and the factors that influence them (in Productivity, KPIs, service levels, and the relationships between quality, productivity, billing, and employee satisfaction)

**Serco and Proud**

At Serco, not only is the nature of the work we do important, but everyone also has an important role to play from caring for vulnerable people to managing complex public services. We are a team of 60,000+ globally and 16,000+ in Asia Pacific responsible for delivering essential public services in areas including defence, justice, immigration, healthcare, facilities management and citizen services.

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