Process Redesign Specialist

1 day ago

Sydney, New South Wales, Australia Singtel Group Full time

Select how often (in days) to receive an alert: Process Redesign Specialist - Fixed Term Contract We are a business fueled by optimism, unwavering customer focus, and a team of amazing people.And that's where we come in the amazing people
We don't sit back and wait for the future to happen; we are out there crafting our own path through new technology, innovation, and investment.
We are truly a challenger brand, with a challenger spirit.In your role as Process Redesign Specialist, you will work closely with the business on an 18 to 24-month fixed-term contract based out of Sydney, Melbourne, or Adelaide to identify key areas for improvement that drive an increase in customer experience through transforming underlying processes.
You will use your creative thinking, process improvement, and problem-solving skills to help size, scope, and recommend improvements.
You will spend time understanding the needs of customers and employees, mapping and analyzing current process performance, and designing and delivering solutions to meet these needs.A formal certification in process improvement and redesign (e.g., Lean Six Sigma Green or Black Belt) is highly desirable.
Proven experience leading or supporting complex redesign initiatives that deliver measurable benefits for customers and employees is essential.Your day-to-day will consist of Partnering with Process Owners and other members of the Process Centre of Excellence to understand and analyze current state process performance.Working with business owners to design and implement future state process solutions.Recommending and sizing opportunities to uplift process performance and improve customer experience.Proactively identifying areas of improvement and scoping new projects.Optus is a place where we let you do you.
We offer a range of benefits including:3 days in the office, 2 days remote - with flexible hours to suit
Competitive leave including 2 additional 'Connected Leave' Days.All Optus employees have access to resources, webinars, and support via the 'Parents at Work portal'.
Own your growth by accessing an extensive online and facilitator-led learning catalog.Connect at work through our employee-led volunteer groups: Culture Connect, Elevate Women, Disability Network, Express Yourself (LGBTQIA+), United Veterans, Yarn Network, Wellbeing Network, and Young Professionals.Vibrant campus life, with facilities including restaurants, cafes, a gymnasium, GP, and post office.Free Optus bus from Macquarie University Metro Station (every 6-8 minutes); morning and afternoon
Curious about our culture?
Go behind the scenes with our people by searching on LinkedIn
At Optus, we are strengthened by others, which means valuing diversity and embracing individual differences.
We are committed to providing an equal employment opportunity to all job seekers, including individuals from diverse gender, cultural, and linguistic backgrounds, individuals with disabilities, those identifying as LGBTQIA+, veterans, and Indigenous Australians.
We also aim to make our recruitment process inclusive.
If you require any adjustments or accessibility support, please email or call .
When you contact us, please advise your preferred method of contact, and we will respond within 48 hours.For more information on Diversity, Inclusion & Belonging at Optus, please visit .

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