Process Redesign Manager

3 weeks ago

Sydney, New South Wales, Australia Buscojobs Full time

Why Optus

We are a business fueled by optimism, unwavering customer focus, and a team of amazing people.

And that's where we come in… "the amazing people" part

We don't sit back and wait for the future to happen; we are out there crafting our own path through new technology, innovation, and investment. We are truly a challenger brand with a challenger spirit.

You will work within the Process Centre of Excellence team on an exciting 18 to 24 month project redesigning, improving, and controlling critical processes. This includes process simplification and standardization to enhance our customer and employee experience (EX), as well as translating the Optus Brand promise and ensuring our brand and culture focus on customers and employees.

As the Process Redesign Manager, you will partner with business process owners and other members of the Process Centre of Excellence team to deliver outcomes, utilizing Process Redesign methods and tools, including Lean Six Sigma, Human-Centered Design principles, and Process Intelligence software.

A formal certification in process improvement and redesign (e.g., Lean Six Sigma Black Belt or Green Belt) is highly desirable. Proven experience leading multiple complex redesign initiatives that deliver measurable benefits for customers and employees is essential.

Your day-to-day will include...

  • Project Delivery: Leading complex projects to diagnose, evaluate, and implement solutions to improve customer and employee experience.
  • Stakeholder Management: Leading cross-functional teams, sponsors, and partners across different areas of the business to uplift process capability and maturity.
  • Process Redesign: Analyzing data on existing business process performance, identifying root causes of poor performance, and designing solutions for improvement.
  • Strategic Program CX Support: Providing advice on product and process design initiatives, ensuring the customer remains at the forefront.

Optus offers a flexible work environment with benefits including:

  • 3 days in the office, 2 days remote – with flexible hours
  • Competitive leave including 2 additional 'Connected Leave' Days
  • Access to resources, webinars, and support via the 'Parents at Work portal'
  • Opportunities for personal growth through an extensive online and facilitator-led learning catalog
  • Employee-led volunteer groups: Culture Connect, Elevate Women, Disability Network, Express Yourself (LGBTQIA+), United Veterans, Yarn Network, Wellbeing Network, and Young Professionals
  • Vibrant campus life with facilities including restaurants, cafes, gymnasium, GP, and post office
  • Free Optus bus service from Macquarie University Metro Station (every 6-8 minutes) in the mornings and afternoons

Curious about our culture? Explore #OptusLife on LinkedIn to see behind the scenes with our people

At Optus, we value diversity and are committed to providing an inclusive application process for all applicants, including those from diverse backgrounds, individuals with disabilities, members of the LGBTQIA+ community, veterans, and Indigenous Australians. If you require adjustments or accessibility support during the recruitment process, please email or call us. We will respond within 48 hours. Please specify your preferred contact method.

For more information on Diversity, Inclusion & Belonging at Optus, please visit our website.

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