Small Business Specialist, Capalaba

7 days ago

Brisbane, Queensland, Australia Singtel Group Full time

Overview
Select how often (in days) to receive an alert:
At Optus, we don't sit back and let the future happen to us - we're out there making it. By expanding into new technology and relentlessly improving every day, we're creating a better tomorrow for all Australians.
We believe in the strength of a vibrant, diverse and inclusive workforce where backgrounds, perspectives and life experiences of our people help us innovate and create strong connections with our customers.
We\'re looking for a hardworking, dedicated individual to showcase their skills and say YES to a role of
Small
Business
Specialist
at our
Capalaba
store.
The primary purpose of the
Small Business Specialist
role is to strategically grow the Optus Business Market share in retail across all lines of business achieving Business store targets.
Responsibilities
To understand the needs and profiles of small businesses.
Deliver brilliant customer service and educate customers on the full range of products to provide multiple solutions.
Collaborate with the wider team to seek opportunities to improve the overall experience for our business customers.
Drive a high-performance environment by coaching and mentoring to ensure the team is skilled on the Optus Business products, tactical offers and value proposition.
Qualifications
You will be a guide across all Business products, services, credit and activation process\u2019s ensuring a brilliant service delivery is provided to Business customers.
You will have:
Experience with successful execution of strategies with corresponding results.
Ability to think around a multi-layered issue to quickly identify the best solution
Ability to balance multiple processes and perform detailed tasks in an efficient and organized manner while maintaining effective communication and optimally building trust with customers
Ability to deal with ambiguity and adapt to constantly evolving situations
Ability to work independently with minimal direction with strong time management and follow through initiatives
What\u2019s in it for you?
Competitive salary and performance incentives
Discounts to Optus products and services, and to over 400 retailers Australia-wide
Training, mentoring and development opportunities (ask us about OptusU)
Up to five days of Volunteer Leave per year
A "connected" day for you to use to connect to something you are passionate about
Interested in what it\'s really like to work at Optus? Search #OptusLife on LinkedIn to go behind the scenes
Diversity, Inclusion & Accessibility
At Optus, we are strengthened by others and that means valuing diversity and saying \u2018yes\u2019 to embracing individual differences. We are committed to ensuring that our application process provides an equal employment opportunity to all job seekers, including individuals from diverse gender, cultural and linguistic backgrounds, individuals with a disability, individuals identifying as being part of the LGBTQIA+ community, individuals who may have served in the armed forces or who identify as Aboriginal and/or Torres Strait Islander. If you require any adjustments or accessibility support to participate fairly and equitably in the recruitment process, please email or call . We\'re here to help. When you contact us, please advise your preferred method of contact and we will be in touch within 48 hours.
For more information on Diversity, Inclusion & Belonging at Optus, please visit about/inclusion-diversity.
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