Small Business Specialist

**About the Role**
BOQ Group are growing our business banking division As part of this growth, we have created some brand-new Small Business Specialist positions in the Small Business Specialists team based in Brisbane. The Small Business Specialist role supports both the Retail Banking channel, as well as Business Development Managers (BDM) to achieve overall objectives of asset growth, new customer acquisition, client satisfaction, portfolio hygiene and portfolio compliance.

This role is a fantastic opportunity for those experienced bankers who are passionate about business lending and providing superior customer service, whilst building and maintaining fantastic long-term customer relationships. The Small Business Specialist role is also the ideal opportunity for those who are looking to take the next step in their banking career
**About you**

You pride yourself on providing superior customer service and excel at establishing strong relationships with customers, which is crucial in retaining business and fostering long-term client loyalty.

**Knowledge & Skills required**:

- Advanced Microsoft Windows program knowledge.
- Knowledge of the credit code and privacy act
- Strong time management skills
- High level numeracy skills.

**About Us**
BOQ Group is a truly unique group of challenger brands with a purpose - to provide a genuine alternative to Australian financial services for customers and employees.

Our family of brands (Bank of Queensland (BOQ), ME Bank, Virgin Money Australia, BOQ Specialist), each come with their own defined customer audience and brand personality, but share one goal - to build social capital through banking. That's creating trust with customers, exploring staff potential and believing that tiny gestures and big ideas can change the world for communities.

BOQ Group's inclusive vision is to foster a workspace that values and leverages difference and creates new possibilities, a place where our people feel confident to bring their best selves to work every day. We embrace difference and believe that our workforce should reflect the customers and communities that we serve.

Since 2021, BOQ Group is recognised as an Employer of Choice for Gender Equality by the Workplace Gender Equality Agency (WGEA).

In 2023, we successfully implemented an innovative Reconciliation Plan, driving positive change and promoting inclusivity across BOQ Group.
**Our Benefits**
- Flexible working arrangements
- Discounted financial products
- Salary sacrificing options
- Paid parental leave with no minimum
- Purchase annual leave
- Discounted private health insurance plan
- Employee Assistance Program (EAP)
- Access to employee network groups focused on First Nations Reconciliation, LGBTQIA+, Multicultural, Gender, Early Careers and accessibility
- BOQ Group is a member of Pride in Diversity and a participating organisation in the Australian Workplace Equality Index

**How to Apply**

BOQ Group is committed to diversity and an inclusive workforce. Aboriginal and Torres Strait Islander People are encouraged to apply.

We celebrate, value and include people of all backgrounds, gender and expressions, sexualities, cultures, bodies and abilities. When you apply, you are welcome to tell us the pronouns you use and please let us know any reasonable adjustments you may need during the interview process.

If you are successful for a role with BOQ Group, it is a condition of employment that background screening is completed to ensure that the Bank complies with its obligations under the Anti-Money Laundering and Counter Terrorism Financing Act. These checks may include, but are not limited to: identity, verification, reference checks, criminal background checks, immigration checks, verification of academic qualifications, bankruptcy checks.

Job Reference: BOQ04927