Business Manager

4 days ago

Central Coast, Australia Catholic Healthcare Full time

Discover a career where care goes both ways
- 18 month FT Fixed Term Contract
- 7 Additional Leave Days Per Year + Not for Profit Salary packaging
- Leading values-based Aged Care Provider
- Based in our Warnervale office with services the Central Coast, Hunter and Mid North Coast (some travel required)

What will your role look like?
As Business Manager of Home Care Packages, you will be responsible for day-to-day management, supervision and coaching of the regional team of Care Advisors and work collaboratively with the Regional Manager to achieve business outcomes.
**Day to day this will include**:

- Plan and allocate resources to meet demands & deliver on business outcomes.
- Take the lead in managing and implementing organisational and/or industry changes within CHL.
- Supervision, coaching and mentoring of Care Advisors to ensure a high performing team environment that work to their full potential in a complex mobile workforce environment.
- Management and oversight of key performance targets for the team and proactively implement strategies to meet business outcomes.
- Provide oversight on case management to ensure person centred care and strengths-based approach is adopted in all services provided to clients.
- Identification of risk (business & individual client risk) & active risk management
- Ensure quality systems are in place to manage compliance and meet governance requirements.
- Proactively manage and resolve customer & stakeholder concerns & feedback.
- Implement processes and improvements to create a seamless customer journey experience.
- Communicate regularly on expectations and performance and take early corrective action to address underperformance.
- Work collaboratively with the Regional Manager and provide support with implementation of business initiatives
- Liaise with clients, families/carers, community groups and industry bodies as required and promote Catholic Healthcare products and services as required.
- Foster & promote the Mission & Values of the organisation

To be successful in this role you'll need
- Qualifications in Allied Health, Nursing, Social Science, or other related field, or relevant professional experience will be highly regarded.
- Experience in Home & Community Services setting, understanding of Home Care Packages & funding
- Sound understanding of Aged Care environment including Aged Care Quality standards.
- Demonstrated ability in leading & managing teams in a complex environment to drive and achieve results.
- Demonstrated ability to drive operational performance and change management to meet targets.
- A high degree of competence & computer literacy using various Microsoft office
- Drivers licence and vehicle - km's will be reimbursed

**What we can offer you**:

- Competitive salary
- Not-for-profit tax benefits so you pay less tax
- Fitness Passport discounted gym benefits
- Paid Parental leave
- Paid Family leave, additional 6 days
- Long Service leave after 5 years
- A values-based organisation that welcomes applicants from all faiths and backgrounds

We know you have many choices of employer - choose Catholic Healthcare where you can make a positive impact and be well rewarded.
Hello Recruitment Agencies, thanks for thinking of us. Right now, we're looking to fill this opportunity directly so if we do need your assistance we'll be in touch.

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