Director, Site Operations Australia

Overview
LabConnect improves lives by partnering with pharmaceutical and biotech companies, and clinical research organizations (CROs) to accelerate the development of new medicines around the world. We are an independent, global, one-stop-shop focused on delivering Central Laboratory Services that are tailor-made, timely and flexible to meet the evolving study demands of traditional to increasingly complex trials. Additionally, we provide Functional Service Provider (FSP) Solutions, supporting our clients with scientific and technical expertise, acting as an extension of their team, coordinating all laboratory related needs, advising on strategies for lab data collection and providing end-to-end analytical and logistical solutions.
Job Summary
The Director, Site Operations Australia is responsible for leading LabConnect's operations across the APAC region and overseeing the Biospecimen Operations line of business. This role ensures operational excellence across accessioning, biorepository management, clinical kit building and related functions. The Director will drive strategic initiatives, ensure compliance with regulatory standards, and foster a high-performance culture focused on quality, efficiency, and client satisfaction.
Responsibilities
Site Leadership
Serve as a confident, positive, and visionary leader aligned with LabConnect's mission and values.
Collaborate with cross-functional leaders to ensure infrastructure, systems, and personnel support scalable, repeatable, and high-quality operations.
Establish and monitor performance metrics and KPIs aligned with corporate standards.
Promote a culture of trust, flexibility, and accountability.
Lead and develop team members, fostering a performance-driven and engaged workforce.
Maintain strong relationships with internal stakeholders and external partners, including laboratory affiliates.
Develops and maintains positive, long-term, and successful relationships with key business partners including, but not limited to laboratory affiliates.
Communicates regularly with the Global Central Lab Services Lead and others on the Company's leadership team.
Develop and execute strategic plans for start-up, growth, and expansion of clinical central lab operations across the APAC region.
Lead recruitment, training, and retention efforts to build a high-performing team.
Biospecimen Operations and Clinical Trial Materials
Directly manage accessioning, biorepository, and kit building teams across APAC.
Accurately forecast labor needs and manage resources to meet operational demands.
Conduct performance reviews, training, and mentoring to support employee development.
Drive continuous improvement in operational efficiency, productivity, and consistency.
Address client needs and recommend process enhancements to optimize service delivery.
Monitor and act on operational metrics to ensure quality and profitability.
Ensure compliance with local, regional, and international regulations, as well as internal SOPs.
Collaborate with the Training Department to enhance training programs and career development tools.
Support the Global Laboratory Partner program and liaise with Quality and Regulatory Services for vendor qualification and issue resolution.
Works with the leadership to support our Global Laboratory Partner program.
Education And Experience
Bachelor's degree in a relevant field is required; an advanced degree such as a Master's (MBA/MS) is strongly preferred. A PhD is considered an asset.
Minimum of 10 years of relevant experience, including 3 years in a management role within a clinical or central laboratory environment.
Prior experience as a CAP Director preferred.
Experience in start-up or scaling operations within the clinical laboratory or diagnostics industry is highly desirable.
Skills And Abilities
Demonstrated leadership skills with broad business orientation.
Expert operations management experience and proven track record for successful projects.
Proven leadership and team-building capabilities.
Strong operational management and strategic planning skills.
Financial acumen with experience in budgeting and cost control.
Deep understanding of clinical trial lifecycle and laboratory processes.
Regulatory compliance expertise (GLP, GxP, ISO
Excellent communication, negotiation, and interpersonal skills.
Ability to manage multiple projects in a fast-paced, dynamic environment.
Strong executive presence and ability to influence senior stakeholders.
Supervisory Responsibilities
Director
Physical Demands
Occasionally lift and/or move up to 25 pounds.
Occasionally required to reach with hands and arms.
Frequently required to stand, talk, and hear.
Specific vision abilities required by this job include close vision and ability to adjust focus.
Prolonged periods of sitting at a desk and working on a computer.
Prolonged use of computer and headphones for conference calls.
Communicate effectively via phone, video, and email.
Use hands and fingers to operate a computer and other office equipment.
Travel Requirements
Minimal
One Global Team
At LabConnect, we are proud to be one global team: united by our shared mission to advance clinical trials through innovation, agility, and collaboration. We believe that our people are our greatest asset, and we are committed to fostering a workplace that reflects our core values: People First, Quality Focused, Customer Centered, Technology Driven, and Accountability Always.
LabConnect is an Equal Opportunity Employer. We celebrate diversity and are dedicated to creating an inclusive environment for all employees. We do not discriminate based on race, color, religion, sex (including pregnancy, gender identity, and sexual orientation), creed, national origin, age, disability, genetic information, veteran status, or any other legally protected status. We are committed to cultivating a workplace that is safe, equitable, and respectful for all. Together, as one global team, we strive to ensure that every individual has the opportunity to thrive and contribute to our shared success.
LabConnect also prioritizes the privacy and security of your personal data. All candidate information is handled in accordance with the General Data Protection Regulation (GDPR). To learn more, please review our Privacy Notice on our website by navigating to you need assistance to complete your job application, search for a job opening, or submit an online application at LabConnect - please email or call .
Seniority level
Director
Employment type
Full-time
Job function
Management and Manufacturing
Industries
Pharmaceutical Manufacturing
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