Director, Site Operations Australia

Overview

LabConnect improves lives by partnering with pharmaceutical and biotech companies, and clinical research organizations (CROs) to accelerate the development of new medicines around the world.

We are an independent, global, one-stop-shop focused on delivering Central Laboratory Services that are tailor-made, timely and flexible to meet the evolving study demands of traditional to increasingly complex trials. Additionally, we provide Functional Service Provider (FSP) Solutions, supporting our clients with scientific and technical expertise, acting as an extension of their team, coordinating all laboratory related needs, advising on strategies for lab data collection and providing end-to-end analytical and logistical solutions.

Job Summary

The Director, Site Operations, APAC is responsible for leading LabConnect's operations across the APAC region and overseeing the Biospecimen Operations line of business. This role ensures operational excellence across accessioning, biorepository management, clinical kit building and related functions. The Director will drive strategic initiatives, ensure compliance with regulatory standards, and foster a high-performance culture focused on quality, efficiency, and client satisfaction.

Essential Duties and Responsibilities

Site Leadership

• Serve as a confident, positive, and visionary leader aligned with LabConnect's mission and values.
• Collaborate with cross-functional leaders to ensure infrastructure, systems, and personnel support scalable, repeatable, and high-quality operations.
• Establish and monitor performance metrics and KPIs aligned with corporate standards.
• Promote a culture of trust, flexibility, and accountability.
• Lead and develop team members, fostering a performance-driven and engaged workforce.
• Maintain strong relationships with internal stakeholders and external partners, including laboratory affiliates.
• Develops and maintains positive, long-term, and successful relationships with key business partners including, but not limited to laboratory affiliates.
• Communicates regularly with the Global Central Lab Services Lead and others on Company's leadership team.
• Develop and execute strategic plans for start-up, growth, and expansion of clinical central lab operations across the APAC region.
• Lead recruitment, training, and retention efforts to build a high-performing team.

Biospecimen Operations and Clinical Trial Materials

• Directly manage accessioning, biorepository, and kit building teams across APAC.
• Accurately forecast labor needs and manage resources to meet operational demands.
• Conduct performance reviews, training, and mentoring to support employee development.
• Drive continuous improvement in operational efficiency, productivity, and consistency.
• Address client needs and recommend process enhancements to optimize service delivery.
• Monitor and act on operational metrics to ensure quality and profitability.
• Ensure compliance with local, regional, and international regulations, as well as internal SOPs.
• Collaborate with the Training Department to enhance training programs and career development tools.
• Support the Global Laboratory Partner program and liaise with Quality and Regulatory Services for vendor qualification and issue resolution.
• Works with the leadership to support our Global Laboratory Partner program.

Education and Experience

• Bachelor's degree in a relevant field is required; an advanced degree such as a Master's (MBA/MS) is strongly preferred. A PhD is considered an asset.
• Minimum of 10 years of relevant experience, including 3 years in a management role within a clinical or central laboratory environment.
• Prior experience as a CAP Director preferred.
• Experience in start-up or scaling operations within the clinical laboratory or diagnostics industry is highly desirable.

Skills and Ability

• Demonstrated leadership skills with broad business orientation.
• Expert operations management experience and proven track record for successful projects.
• Proven leadership and team-building capabilities.
• Strong operational management and strategic planning skills.
• Financial acumen with experience in budgeting and cost control.
• Deep understanding of clinical trial lifecycle and laboratory processes.
• Expertise in regulatory compliance (GLP, GxP, ISO
• Excellent communication, negotiation, and interpersonal skills.
• Ability to manage multiple projects in a fast-paced, dynamic environment.
• Strong executive presence and ability to influence senior stakeholders.

Supervisory Responsibilities: Director

Physical Demands:

While performing the duties of this job, the occupant is regularly required to:

• Occasionally lift and/or move up to 25 pounds.
• Occasionally required to reach with hands and arms.
• Frequently required to stand, talk, and hear.
• Specific vision abilities required by this job include close vision and ability to adjust focus.
• Prolonged periods of sitting at a desk and working on a computer.
• Prolonged use of computer and headphones for conference calls.
• Communicate effectively via phone, video, and email.
• Use hands and fingers to operate a computer and other office equipment.

Travel Requirements: Minimal

One Global Team

At LabConnect, we are proud to be one global team: united by our shared mission to advance clinical trials through innovation, agility, and collaboration. We believe that our people are our greatest asset, and we are committed to fostering a workplace that reflects our core values: People First, Quality Focused, Customer Centered, Technology Driven, and Accountability Always.

LabConnect is an Equal Opportunity Employer. We celebrate diversity and are dedicated to creating an inclusive environment for all employees. We do not discriminate based on race, color, religion, sex (including pregnancy, gender identity, and sexual orientation), creed, national origin, age, disability, genetic information, veteran status, or any other legally protected status. We are committed to cultivating a workplace that is safe, equitable, and respectful for all. Together, as one global team, we strive to ensure that every individual has the opportunity to thrive and contribute to our shared success.

This job description should not be construed to imply that these requirements are the exclusive standards of the position. Incumbents will follow any other instructions and perform other related duties as may be required by their supervisor. Reasonable accommodation may be made to enable individuals with disabilities to perform the essential functions of the job.

Join our team and discover how your work can impact patients' lives around the world

Some of the Perks our LabConnectors Love:

• We truly live our values: People First, Quality Focused, Customer Centered, Technology Driven and Accountability Always
• The opportunity to make a meaningful impact on a passionate and growing team
• Strong communication and collaboration within a smaller sized team
• Access to tools and resources that empower you to excel in your role

In addition to great perks and challenging work assignments, we invest in our people with enriching career growth opportunities, globally. We believe in a friendly and collaborative environment with open lines of communication.

LabConnect is committed to fair and unlawful employment practices in accordance with the Fair Work Act 2009. We uphold the principles of the Fair Work Act 2009 and ensure all employees receive their full entitlements under the National Employment Standards (NES), including minimum wages, leave entitlements, and protection from unfair dismissal.

We are proud to be an Equal Opportunity Employer and value the diversity of our workforce. We do not discriminate on the basis of race, gender, age, disability, religion, sexual orientation, or any other protected characteristic.

LabConnect also prioritizes the privacy and security of your personal data. All candidate information is handled in accordance with the General Data Protection Regulation (GDPR). To learn more, please review our Privacy Notice on our website by navigating to

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