Consumer Liaison Manager

4 days ago

Melbourne, Victoria, Australia The Royal Melbourne Hospital Full time

-Location: Melbourne | Northern Metropolitan
Job type: Full time
Organisation: The Royal Melbourne Hospital
Salary: Salary not specified
Occupation: Administration/Secretarial, Health and Allied Health, Research, Family Violence Workers, Medical, Nursing
Reference: 67265

**Consumer Liaison Manager**
- Join our friendly Community Engagement and Patient Experience team
- Great opportunity to make a difference in a new role, leading a small, dynamic team
- Ensure that RMH is receptive and responsive to consumer feedback
- The Community Engagement and Patient Experience team is responsible for ensuring that RMH listens to, and effectively responds to, the voices of consumers, families and carers. As a subset of this team, the Consumer Liaison service is responsible for the intake, triage and review of feedback from consumers, families and carers. The team works closely with acute, subacute and mental health services within RMH to review and respond to consumer concerns, suggestions, and compliments.**Your new role**:

- Lead a culture of excellence in customer service
- Ensure that all voices are heard
- Respond in meaningful ways to consumers, families and carers
- Influence and demonstrate service improvements arising from feedback
- Build capability across RMH

**About you**:

- You are passionate about customer service
- You are a proficient leader, with a collaborative working style
- Your communication and negotiation skills are excellent
- You have experience in health or a relevant industry at a senior level
- You have a positive approach to your work and a commitment to the Melbourne Way - putting people first, leading with kindness, and achieving excellence together

**Benefit of working with the Royal Melbourne Hospital**:

- Enjoy working with a supportive and collaborative team in a values-based organisation
- Flexible working options considered
- Salary packaging, onsite car parking and, close to public transport

**Interested?**

If you are looking for a challenging role and can demonstrate the above capabilities, connect with us.
- For a confidential discussion please connect via the details below.
- **.** All RMH employees are required to provide evidence of an immunisation assessment including evidence of vaccination against COVID-19 (3 doses) and Influenza with a TGA approved vaccine (mandatory for all clinical and or patient facing roles) prior to commencement. This is in accordance with the Victorian Minister of Health's Mandatory Vaccination Orders for COVID-19 and legislated requirement for influenza vaccination.

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