Conference & Events Operations Manager

Company Description

At Accor we believe that there is a place for everyone in the same way that our brands cater to all of our guests. That's why we offer the greatest career opportunities, industry training and the chance to work in the most diverse locations in the hotel, resort and hospitality industry.

**Who we are**

Hotel Chadstone Melbourne MGallery is part of worldwide hotel group, Accor. Inspired by the creative journey of fashion, the hotel provides guests with a layered and sensorial experience that is unique and without comparison. Located on the door step to Chadstone - The Fashion Capital, the hotel is in the lifestyle and entertainment destination of Melbourne. Five star luxury and glamour creates the perfect setting for colleagues to create special moments that our guests will remember. Join us at Hotel Chadstone Melbourne MGallery, where we create stories that stay.

**Job Description**:
**What you will be doing**
- As Conference & Events Operations manager, you will run a range of meetings and events across our venue. You will have an eye for detail, take pride in your high standards, and be highly organised to deliver a high-quality experience for our clients
- Lead, coach and empower our Supervisors and Attendants to consistently deliver first-rate service
- Maintain consistent contact with clients so that all needs and requests are met prior to and during functions
- Supervise room set ups to ensure client needs are met according to the event order
- Keep up to date with industry trends, provide creative suggestions and innovative ideas to enhance the success of events
- Manage budgets and deliver on profit margins by controlling costs and payroll
- Ensure communication between Sales, Food & Beverage and Kitchen teams is seamless for the smooth implementation of events
- Set up and maintain systems to ensure accurate stock control and ordering

**Qualifications**:
**What we're looking for**:

- A natural leader, inspiring the Conference & Events team to provide our patrons with a genuinely first class experience. Your lead by example approach will be infectious
- A strong background in conference and events operations, preferably within the luxury market. You will be experienced in running mid to large scale events with skill and precision
- Highly organised with excellent time management skills
- Be a calming influence in the midst of a high pressured, fast paced environment, with the ability to sustain and drive positive team morale creating a culture that people want to be part of.
- Foster positive relationships with other key managers, department heads and stakeholders to meet business needs.
- Be a progressive, creative professional who remains pragmatic and focused in an ever changing and challenging environment.
- Have a flexible approach to adapting to guest requests
- Detail focused with the ability to deliver consistently high-quality service
- Flexible and able to work a variety of shifts including evenings and weekend

Additional Information
**What's in it for you**
- Great benefits - worldwide accommodation and food & beverage discounts from you first day, Chadstone shopping centre discounts (at selected stores), free nights' accommodation on your anniversary with Accor, free & confidential employee assistance program, discounted health insurance
- Live in Melbourne's South-East? Work close to home and avoid the CBD
- Endless learning & career development opportunities with Australia's largest hospitality group - Accor
- Industry-leading training and development opportunities with Accor Academy
- Work your way at Accor with flexible work arrangements
- Be part of a dynamic hotel environment with a supportive and fun team