Specialist, Business Applications

Overview
We are seeking an experiencedSpecialist, Business Applicationsto manage and enhance a portfolio of business and technical applications, with a primary focus on Dynamics 365 CRM.
In this role, you will be responsible for overseeing the support, maintenance, and minor enhancements of applications while ensuring high-quality service and operational stability.
You will collaborate closely with our external support provider to deliver solutions aligned with business needs.
The position reports directly to theSuperintendent, Business Applicationsand is based in Perth/Brisbane offices.
Key Responsibilities
Lead external support providers to ensure stable, compliant, and high-quality service delivery aligned with SLAs, while guiding vendors and coordinating cross-functional teams.
Translate business requirements into cost-effective technical solutions, primarily within Dynamics 365 CRM Sales, ensuring timely delivery and alignment with strategic goals.
Manage a portfolio of business applications with a primary focus on Dynamics 365 CRM Sales and related systems; monitor service performance, escalation, and resolution of complex issues.
Control budgets for minor enhancements and manage support operations.
Monitor and report on support services and performance; provide guidance to external vendors and collaborate across teams to ensure successful service delivery.
Coordinate with IT and business units on initiatives affecting application performance or service delivery.
Experience with business applications outside of Dynamics 365 is a plus.
What You'll Bring
Strong customer focus with an understanding of business needs and processes.
A collaborative and proactive individual who enjoys working in dynamic environments.
Experience working with external vendors and managing complex IT solutions is highly desirable.
Familiarity with Agile methodologies, ITIL, and Azure certifications is a plus.
Experience in Dynamics 365 CRM Sales implementation and support.
Tertiary education in Information Technology (bachelor's degree preferred).
Demonstrable years of experience in application support and implementation, preferably within a global organisation.
What We Offer
Flexible working and leave options; discuss part-time hours or other arrangements to balance work and life commitments.
Recognition for contributions and impact on the business.
Competitive base salary with annual incentive program.
Comprehensive medical benefits including subsidised private health insurance for employees and immediate family.
Attractive share ownership plan and extensive salary sacrifice & packaging options.
Career development and education assistance to further your technical or leadership ambitions.
Exclusive employee discounts across various services.
Domestic relocation if required.
Where you will be working
Rio Tinto Information Systems and Technology (IS&T) enables alignment with customer priorities, end-to-end accountability, and flexibility to prioritise critical work.
IS&T delivers IT strategy and solution roadmaps, governance, and industry-best practices to provide easy-to-use, best-in-class solutions and services.
About Rio Tinto
Rio Tinto is a leading global mining and materials company operating in 35 countries.
We produce iron ore, copper, aluminium, critical minerals, and other materials for the global energy transition, while upholding environmental, social, and governance standards.
Every Voice Matters
We welcome and encourage applications from Aboriginal and Torres Strait Islander people, women, the LGBTI+ community, mature workers, people with disabilities, and people from different cultural backgrounds.
We are committed to an inclusive environment where all voices are heard and all cultures respected.
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