Business Applications Specialist

Why Lorna Jane?
At Lorna Jane, we're more than just activewear; we're a movement that inspires women to live their best, most active lives. We're passionate about empowering our team and customers alike, with a commitment to creating a supportive and inclusive workplace. When you join Lorna Jane, you're joining a family that values growth, wellbeing, and making a positive impact.
What is the role?
We're looking for a Business Applications Specialist to join our Brisbane Head Office.
What You'll be doing
**As our Business Applications Specialist you'll**:

- Manage and triage incoming support tickets, aiming for first-contact resolution while escalating complex issues when needed.
- Diagnose and troubleshoot system issues, identifying root causes and implementing effective solutions.
- Maintain accurate records of support requests, system changes, and resolutions within internal ticketing systems.
- Assist in developing and implementing technical solutions to enhance system functionality and meet business needs.
- Identify opportunities to leverage technology for process improvement and operational efficiency.
- Participate in change management processes, including requirements gathering, testing, and execution.
- Deliver training and guidance to end users, ensuring they maximize system functionality and adoption.
- Monitor and manage integrations across multiple systems, ensuring data accuracy and seamless connectivity.
- Collaborate with vendors to diagnose and resolve recurring system issues.
- Conduct testing and quality assurance on system updates, bug fixes, and enhancements.
- Ensure data integrity across sales, transactions, and integrations.
- Bring a problem-solving mindset, leveraging technical expertise to drive innovative solutions.
- Challenge existing processes and identify efficiencies through system enhancements and automation.
- Work cross-functionally with internal teams and stakeholders to achieve business objectives.
- Foster a positive and collaborative work environment, contributing to a strong team culture.

Who We're Looking For
**We're seeking someone who has**:

- Experience working with ERP systems, POS, and other SaaS platforms.
- Basic programming knowledge in JavaScript, PowerShell, or SQL (preferred) with a willingness to learn.
- Strong proficiency in Microsoft Excel.
- Excellent troubleshooting skills with the ability to quickly diagnose and resolve technical issues.
- Strong communication skills and experience with change management.
- A customer-focused mindset with a proactive, solutions-driven approach.

Our Commitment to you
At Lorna Jane, we're committed to creating a workplace where everyone feels valued and included. We embrace diversity in all its forms and have worked hard to ensure our hiring practices are fair and free from bias.
Why you'll love working here
- Prime Location: Enjoy free onsite parking, making your daily commute hassle-free.
- Onsite Café: Start your day right with our Nourish Café, where you can enjoy healthy and delicious meals without leaving the office.
- Exclusive Discounts: Take advantage of generous discounts on the latest Lorna Jane collections, so you can live the active life we promote.
- Early Access: Be the first to see and experience our new collections before they hit the stores. As part of the HQ team, you'll get exclusive early access to view our latest designs.
- Community Engagement: Get involved in company events and initiatives that support and inspire our community. You'll have the chance to participate in events that align with our mission of empowering women to live their best lives.
- Team Spirit: Join a supportive team that's more like a family. We celebrate our wins together and collaborate to make a real impact