Specialist, Business Applications

Specialist, Business Applications

• Lead external support providers to ensure stable, compliant, and high-quality service delivery aligned with SLAs, while guiding vendors and coordinating cross-functional teams.

• Translate business requirements into cost-effective technical solutions, primarily within Dynamics 365 CRM Sales, ensuring timely delivery and alignment with strategic goals.

• Manage application portfolios and support operations, control budgets for enhancements, and monitor service performance, including escalation and resolution of complex issues.

• Permanent, full-time role based in Brisbane or Perth, Australia.

About the role

We are seeking an experienced Specialist, Business Applications to manage and enhance a portfolio of business and technical applications, with a primary focus on Dynamics 365 CRM. In this role, you will be responsible for overseeing the support, maintenance, and minor enhancements of applications while ensuring high-quality service and operational stability.

You will collaborate closely with our external support provider to deliver solutions aligned with business needs. The position reports directly to the Superintendent, Business Applications and is based in Perth/Brisbane office.

Key Responsibilities

Oversee the external support providers to ensure service stability, availability, compliance, and quality as defined in the Service Level Agreement (SLA).

Translate business needs into technical solutions, ensuring the support provider offers cost-effective solutions within agreed schedules.

Manage a portfolio of business applications, with a primary focus on Dynamics 365 CRM Sales and related systems.

Control budgets for minor enhancements and manage support operations.

Monitor and report on support services, tracking complex or urgent issues.

Provide guidance to external vendors and collaborate across teams to ensure successful service delivery.

Coordinate with IT and business units on initiatives affecting application performance or service delivery. Experience working with business applications outside of Dynamics 365 is a plus.

What you'll bring

• Strong customer focus with an understanding of business needs and processes.

• A collaborative and proactive individual who enjoys working in dynamic environments.

• Experience working with external vendors and managing complex IT solutions is highly desirable.

• Familiarity with Agile methodologies, ITIL, and Azure certifications is a plus.

• Experience in Dynamics 365 CRM Sales Implementation and Support.

• Tertiary education in Information Technology (bachelor's degree preferred).

• Demonstrable years of experience in application support and Implementation, preferably within a global organisation.

What we offer

• We offer a range of flexible working and leave options, so you can balance your work and life commitments and interests. Have a conversation with us about how this could work for you, including requests for part time hours.

• Be recognised for your contribution, your thinking and your hard work, and go home knowing you have helped the world progress.

• An excellent base salary reflective of your skills and experience with annual incentive program.

• Comprehensive medical benefits including subsidised private health insurance for employees and immediate family.

• Attractive share ownership plan.

• Extensive salary sacrifice & salary packaging options.

• Career development & education assistance to further your technical or leadership ambitions.

• Exclusive employee discounts (banking, accommodation, cars, retail and more).

• Domestic relocation if required.

Where you will be working

Rio Tinto Information Systems and Technology (IS&T) operates to enable better alignment with customer priorities, end-to-end accountability, and flexibility to prioritise critical work. The function provides solutions that are aligned with current and future business requirements through the development and ongoing delivery of IT strategy and solution roadmaps.

Through appropriate governance, consultative processes, and the use of industry best practices, IS&T also ensures that emerging technologies and innovative ideas are constantly evaluated, considered, and adopted, to provide easy-to-use, best-in-class solutions and services.

About Rio Tinto

Rio Tinto is a leading global mining and materials company. We operate in 35 countries where we produce iron ore, copper, aluminium, critical minerals, and other materials needed for the global energy transition and for people, communities, and nations to thrive.

We have been mining for 150 years and operate with knowledge built up across generations and continents. Our purpose is finding better ways to provide the materials the world needs - striving for innovation and continuous improvement to produce materials with low emissions and to the right environmental, social and governance standards. But we can't do it on our own, so we're focused on creating partnerships to solve problems, create win-win situations and meet opportunities.

Every Voice Matters

At Rio Tinto, we particularly welcome and encourage applications from Aboriginal and Torres Strait Islander people, women, the LGBTI+ community, mature workers, people with disabilities and people from different cultural backgrounds.

We are committed to an inclusive environment where people feel comfortable to be themselves. We want our people to feel that all voices are heard, all cultures respected and that a variety of perspectives are not only welcome - they are essential to our success. We treat each other fairly and with dignity regardless of race, gender, nationality, ethnic origin, religion, age, sexual orientation or anything else that makes us different.