Loading Dock Master

Certis Security Australia is one of Australia's leading security service provider with over 3,000 employees nationwide, providing our clients with industry leading security services with our state-of-the-art technology and highly qualified staff. As part of the Certis Group, SNP Security and BRI Security deliver integrated security solutions including operations technology, aviation, front-line and concierge security services to clients worldwide.

Position Purpose
To provide asset protection and ensure all stakeholders attending Site are within a safe and incident free environment.
The Company Incorporated in 1923, SNP Security (Now Certis Security Australia) prides itself on being an industry leader and one of Australia's most respected and highly regarded security providers. With a blue-chip client base and strong company values, SNP is dedicated to delivering exceptional customer service to its clients and customers. Our company values are fundamental to SNP Security success, they define who we are and set us apart from the competition. These roles are covered by the BRI Security Enterprise Agreement. Key Responsibilities
Arming and Disarming an Alarm Systems
Assist in the installation / removal of equipment relevant to channelingstakeholders in and out of the premises
Conduct regular foot patrols of the assets
Investigate and appropriately action all complaints received by stakeholders
Maintain a clean and tidy work environment
Maintain the onsite Key Register
Maintaining and controlling relevant equipment e.g. keys, swipe cards.
Monitor the CCTV system
Monitor, control and maintain Access Control equipment
Oversee & assist customer with observations of site WH&S procedures
Perform inductions to ensure continued WH&S of site
Perform unlock and lock up of access points within the Sites
Professional liaising with State Police, Emergency Services and allstakeholders
Provide Concierge duties
Provide Customer Service to all stakeholders
Reporting incidents and breach of Security immediately

**To be considered for this role you must**:
Possess current First Aid
Hold a valid New South Wales Class 1 AC Security License
Be prepared to work AM/PM shift work rosters with varying hours of attendance including weekend work.
Be physically fit, well presented/ groomed with pleasant disposition
Have strong organizational skills and ability to manage multiple tasks
Able to work well and remain calm under pressure
Have effective communication skills both verbal and written communication
Demonstrate a strong customer focus and be able to live our values
Good understanding and experience in WHS and emergency response management procedures;
Strong experience in conflict resolution; and
Good report writing skills.
Be capable of learning new skills quickly
Exceptional Customer service skills
Being flexible and adaptable
Ability to compile precise and professional reports

Mandatory
Current State Security License
Own transport
Extensive Security knowledge and understanding of Security issues
Able to pass pre-employment alcohol & drug testing
Must be able to pass a pre-employment medical / fitness examination. Skills
Building customer loyalty - Effectively meeting customer needs; building productive customer relationships; taking responsibility for customer satisfaction and loyalty
Contributing to team success - Actively participating as a member of a team to move the team toward the completion of goals.
Decision making - Identifying and understanding issues; problems, and opportunities; comparing data from different sources to draw conclusions; using effective approaches for choosing a course of action or developing appropriate solutions; taking action that is consistent with available facts, constraints, and probable consequences
Energy - Consistently maintaining high levels of activity or productivity; sustaining long working hours when necessary; operating with vigor, effectiveness, and determination over extended periods of time.
Information monitoring - Setting up ongoing procedures to collect and review information needed to manage an organisation or ongoing activities within it.
Manage safety - Being aware of conditions that affect employee safety. Ensuring all facets of safety is appropriately managed
Work standards - Setting high standards of performance for self and others; assuming responsibility and accountability for successfully completing assignments or tasks; self-imposing standards of excellence rather than having standards imposed Knowledge
Prior knowledge of large education facility operating procedures & protocols.
Ability to multi task in a busy environment Experience
Preferably prior experience in dealings with major stakeholders
Prefer minimum 2 years' experience within Security Industry Benefits & Culture
Friendly and inclusive environment
Growth and development are supported and promoted
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