Studio Experience Manager

Today Strategic Design

Join Today as our Studio Experience Manager and lead the charge in creating an exceptional studio environment where creativity thrives, ensuring seamless operations and unforgettable client interactions that reflect our commitment to excellence and innovation.
- We work on work with purpose. Our projects see us finding solutions to big, complex challenges around climate, care and communities.
- Strong, connected team culture
- Outstanding learning and development opportunities

Join Today as our Studio Experience Manager and lead the charge in creating an exceptional studio environment where creativity thrives, ensuring seamless operations and unforgettable client interactions that reflect our commitment to excellence and innovation.

About Today

We are Australia's most awarded social impact agency.

We use design and technology to make change happen, at pace and at scale. In the last 12 months, we've designed and built Australia's first online family violence intervention order, established a new approach to co-design for the Victorian mental health sector, built a peer-to-peer product that helps people learn Auslan, and launched a campaign to shift mainstream perceptions of climate change—plus many more.

Our practice is built on strong foundations of human-centred design and digital making. There are around 60 of us, based mostly in Naarm (Melbourne), working across strategy, research, design, content, delivery and a wonderful support team.

You'll experience a welcoming environment filled with smart, fun and caring people from a wide variety of backgrounds and disciplines, who are passionate about creativity, making change, and learning from each other.

Your expertise will be appreciated while you get busy making change in sectors such as; arts and public spaces, youth and families, cities, transport and housing, climate, education, First Nations justice, health and wellbeing, public service and sustainable economy.

Learn more about our values and culture at today.design/careers.

About the role

As the Studio Experience Manager at Today, you will play a pivotal role in ensuring our studio is not only functional but also reflects our brand values of creativity, innovation, and exceptional client service.

You will oversee all aspects of studio management, team and client experiences, supplier relationships, and asset management to create a seamless and inspiring workplace.

This role also comes with purpose-built career paths and a strong focus on flexible development to align with your career aspirations. You'll receive plenty of support while steering your own course based on what excites you most

Your days will be spent:
Managing the studio
- Ensuring the studio is immaculate, well-stocked, and accessible for all visitors
- Managing budgets for consumables and operational needs
- Overseeing documentation and utilisation of operational policies and procedures

Owning the exceptional experience of the team and clients
- Welcoming, setting up and catering for client meetings, workshops and other events
- Planning and coordinating internal team events, including weekly, monthly & quarterly rituals and celebrations
- Identifying and recommending new initiatives to support a happy and engaged team

Managing suppliers
- Managing existing relationships with suppliers
- Researching and sourcing new suppliers aligned with our ethical supplier processes

Managing assets and tools
- Running asset/tool inductions for new team members
- Supporting the team with new tools and troubleshooting existing tools
- Organising repairs, maintenance and recycling of studio assets

Who are you?

You are someone with:

- Previous experience in studio/office management, venue management or a related field
- Demonstrated ability to enhance client and team experiences through thoughtful planning and execution, ideally including event management
- Strong skills in supplier relationship management, negotiation, and contract administration
- Strong planning and scheduling skills and a keen eye for detail
- Exceptional verbal and written communication skills
- The ability to handle unexpected issues calmly and efficiently
- Proficiency with or capability to learn studio-wide tools and software
- The ability to legally work in Australia.

You will also bring:

- A passion for creating a vibrant and efficient studio environment
- A collaborative spirit and the ability to thrive in a dynamic, creative team setting
- Kindness, empathy, and respect in all interactions
- Optimism, humour, and a proactive 'how can I help?' attitude.

Our commitment:
**Benefits**:
We work on work with purpose. Our projects see us finding solutions to big, complex challenges around climate, care and communities.

Above all else we strive to protect our team's capacity for resilience and their general wellbeing. This goes beyond our dog-friendly workplace and regular pub lunches as a team.
- We offer a compelling career