Retail Manager

2 weeks ago

Sydney, New South Wales, Australia Hastings People Full time

Government benefits and huge growth opportunities available
- Grow and develop a team working within a supportive and inclusive environment
- Competitive salary and public sector superannuation benefits

**Client Profile**:
Our client is committed to being a world leader in tourism history. Our client shares the national cultural and tourism stories across Australia and provides must-visit experiences that explore our country's connection to the sea.

The venue attracts local, interstate and international visitors as well as 13,000 members, over 30,000 school students and passionate volunteers. Combined, they regularly enjoy special events, activities and participate in the special educational programs.

This position provides oversight for all operations in the retail space. The Retail Manager leads all shop operations and support and relief assistance to the team across Front of House (FOH), Retail and Volunteers. Managing and motivating the teams to deliver exceptional customer service ensuring a positive visitor experience from arrival to departure.

This position manages the commercial retail, wholesale operations and visual presentation of merchandise in the retail store. Preparation and controlling the shop budgets aiming for maximising efficiencies and profit margins. Managing and motivating the retail team to deliver exceptional customer service ensuring a positive visitor experience. The position is responsible for initiating and developing goals, targets, work guiding principles, work techniques, sales structure, sales promotion techniques, marketing strategies and the development of an innovative range of merchandise and customer service techniques to succeed in retail merchandising. Particularly, managing and overseeing the ongoing development of the online store.
- Demonstrated ability of exceptional Customer Service and sales delivery, ideally in a cultural or retail environment.
- Knowledge of retail sales margin, stock pricing and related stock performance metrics
- Demonstrated success in enhancing the visitor experience and retail conversions above industry standard.
- Previous experience working with computerised retail systems and cash handling practices.
- Experience managing customer facing sales teams with revenue and customer satisfaction KPIs.
- Experience leading teams and demonstrated ability to supervise, motivate, train and develop staff.
- Highly developed communication and liaison skills with an ability to represent the museum to visitors and contractors.
- Proficiency in database management and advance MS Excel, with evidence of an ability to interpret data and prepare accurate detailed reports for management.
- Ability to work weekends.

**Offer**:

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