Client Collections And Relationship Officer

4 days ago

Sydney, New South Wales, Australia Fujifilm Business Innovation Australia Full time

Overview
Client Collections and Relationship Officer — FUJIFILM Business Innovation Australia
Responsibilities
Serve as the central point of contact for customers, managing account, contract, credit, and administrative matters while building strong relationships through proactive communication and feedback.
Perform customer account maintenance including reconciliations, refunds, updating records, and ensuring smooth and efficient billing processes.
Manage collections and credit control by conducting outbound collection activities, implementing strategies to minimise overdue payments, and supporting legal/administration processes for high-risk accounts.
Prepare, reconcile, and analyse financial and contract data to support accurate contract entry, consolidations, and reporting.
Collaborate with internal teams and provide insights to improve customer solutions, service quality, and cross-functional processes.
Monitor ledger performance KPIs and recommend process or service improvements to enhance customer experience and financial outcomes.
Skills & Qualifications
Experience in credit control, collections, or accounts receivable, including reconciliations and managing overdue payments.
Strong background in customer service, account management, or client services with the ability to build and maintain positive relationships.
Proficiency in financial administration tasks such as billing, refunds, contract entry, and maintaining accurate records.
Excellent communication, problem-solving, and cross-functional collaboration skills to support both customers and internal teams.
High attention to detail with the ability to analyse data, use Microsoft Excel, monitor KPIs, and suggest process improvements.
Benefits
In house training and development and Generous Educational Assistance policy.
Diverse Career Development opportunities.
Employee Discounts through our "Gold Pass" rewards platform.
Income Protection and Life Insurance.
Salary Packaging & Novated Leasing available.
Our Commitment
Diversity & Inclusion
Respecting diversity is the foundation of everything that we do at FBAU.
This allows us to instil trust and collaborate through honest and fair communication and helps cultivate an environment of growth and innovation.
We strongly encourage applicants from key communities including Aboriginal and Torres Strait Islanders, LGBTIQ+ people, and people living with disabilities.
Vaccination Policy
The (FBAU) COVID-19 Vaccination Policy requires employees to be fully vaccinated against COVID-19.
Appropriate evidence that you are fully vaccinated against COVID-19 must be provided upon commencement with FBAU.
How to Apply
If this sounds like the role for you, please click the below "Apply Now" button and kickstart your application.
For further info you can also contact our Talent Acquisition team at
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