Collections Officer

7 days ago

Sydney, New South Wales, Australia KBH Solutions Full time $60,000 - $80,000 per year

An exciting opportunity exists to join a fast-growing, reputable collections company located in the heart of the CBD. We're seeking motivated, customer-focused Collections Officers to join our dynamic team.

About the Role:

Managing a portfolio of commercial accounts, you'll apply your strong negotiation and customer service skills to recover outstanding debts and maintain professional client relationships.

Key Responsibilities:

  • Negotiate payment of overdue accounts and arrange appropriate payment plans for commercial clients
  • Deliver exceptional customer service while building and maintaining strong relationships
  • Drive the legal process in debt recovery matters, including drafting legal documents and enforcing judgments
  • Manage a range of matters including litigation, correspondence, phone contact, and database searches
  • Ensure timely and accurate completion of reports and case updates

What We're Looking For:

  • Experience in debt recovery (commercial or consumer), ideally with skip tracing knowledge
  • Background in debt recovery litigation and familiarity with legal procedures (preferred but not essential)
  • Excellent negotiation, communication, and problem-solving skills
  • Working knowledge of Privacy Laws, UCCC, and relevant legislative frameworks
  • Previous experience in collections or a legal environment is highly desirable
  • A team player with a proactive and professional attitude

Perks of the Role:

  • Hybrid work option available: Work from Home on Thursdays and Fridays (after training)
  • Join a supportive and collaborative team environment
  • Be part of a company with a strong growth trajectory and career development opportunities

If you're highly motivated with a passion for providing outstanding customer service, we'd love to hear from you.

To Apply:

Submit your application now, or for any specific questions about the role, please contact Megan

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